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Web Customer Service Representative
2 weeks ago
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
JOB SUMMARY:
The Web Customer Service Representative is responsible for communication with large account stakeholders and customers via phone and email regarding direct business with Lexmark.
KEY ROLES & RESPONSIBILITIES:
Take phone calls, Click-to-chat and emails from customers regarding:
- Setting up a direct account with Lexmark
- Product information
- Placing an order
- Order status access or issues
- Large account manager contacts information
- B2B site issues
Register and maintain customers in the Global Web Order Status portal
- Registering and approving new customers
- Validate customer is in MDM (Master Data Management) database
- Validate customer is registered with the correct SAP Sold-to
- Train customers and internal users on using the portal
- Forwarding break/fix issues to IT, Program Manager and/or COE for SA
SKILLS:
- Exemplary phone skills
- Communicates well through email and chat
- MS Office Suite – including Word and Excel skills
- Works well independently and with a cross-functional team
- Process oriented
SYSTEMS:
Adobe Suite (Magento, WorkFront)
Global Web Order Status
EDUCATION & EXPERIENCE:
Bachelor's degree
3 years' experience in a customer service role
Expectation:
- Willing to work on night shift (North America Time Zone)
