Account Coordinator

4 days ago

Pasig, National Capital Region, Philippines STAFFVIRTUAL (a brand of Virtoren Services, Inc.) Full time ₱420,000 per year

Job Title: Account Coordinator / BPO Team Leader (Manila - Hybrid)

About STAFFVIRTUAL: STAFFVIRTUAL is a global outsourcing company that connects top talent in the Philippines with international clients. We specialize in building long-term careers by providing world-class training, flexible work setups, competitive benefits, and a supportive culture that empowers people to grow and succeed.

Overview: STAFFVIRTUAL is looking for a detail-oriented and proactive Account Coordinator to support day-to-day operations, ensure smooth coordination between clients and internal teams, and help drive overall account success. The ideal candidate has strong organizational skills, excellent communication abilities, and a service-driven mindset.

Responsibilities:

  • Oversee day-to-day operations of assigned teams.
  • Monitor team attendance and ensure compliance with established policies.
  • Establish and maintain quality standards and key performance indicators (KPIs), ensuring team adherence to these.
  • Provide ongoing coaching and performance feedback.
  • Address client and agent escalations promptly.
  • Collaborate with cross-functional teams to optimize processes.
  • Other tasks, as needed.

Qualifications:

  • 1 to 3 years of experience in account coordination, client services, operations support, or a similar role
  • Strong organizational and time management skills
  • In-depth knowledge of performance metrics- Good computer skills, especially Microsoft and Google tools
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Decision-making skills
  • Degree in Management or training in team leading is a plus

Schedule: TBD

Setup: Hybrid / Onsite - Manila

Why Join STAFFVIRTUAL?

  • Competitive compensation and benefits package
  • HMO coverage starting on Day 1 with free dependent coverage
  • De minimis and allowances
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL

Job Type: Full-time

Pay: Php34, Php35,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Paid training

Work Location: In person

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