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Account Manager

6 hours ago

Makati City, National Capital Region, Philippines The Citco Group Limited Full time

Job Description
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit

About The Team & Business Line
The Client Lifecycle Management ("CLM") team is part of the Citco Group of companies ("Citco") and is responsible for the onboarding and ongoing due diligence of Citco Banking and Fund Administration clients in accordance with anti-money laundering ("AML") and know your customer (KYC) regulations. The main objective of the CLM team is to protect Citco and the Financial Industry for being used for money laundering and terrorist financing purposes. Within the CLM team we drive the performance of employees through programs, team interventions, coaching and training, continuously assess the needs of the organization, design best practice in-house training programs and manage the development and delivery lifecycle through to supporting transfer of learning and evaluation.

Responsibilities

  • The Senior Account Manager manages and controls the daily deliverables of the team members to meet business and regulatory expectations around the maintenance of Clients' data and the identification documents at onboarding of Clients and during the life cycle of the Clients. The Senior Account Manager is responsible to ensure team members adhere to the accuracy of data processing and documents upload into core application. The Senior Account Manager performs control on the output of the Junior KYC\AML Officers and KYC Officers, together "team members". In addition, the Senior Account Manager is responsible for meeting the key performance indicators and accurate management reporting, both on individual and team level. The Senior Account Manager maintains contact with internal stakeholders within CLM.
  • Will serve as point of contact for CLM managers globally
  • Manage the team members and the deliverables of the individuals to ensure deadlines are met
  • Provide clear instructions to team members and ensure instructions are appropriately executed
  • Provide daily support and guidance to team members in order to meet operational standards
  • Will provide direction to team members with regard to CDD related queries
  • Perform quality assurance on the output of team members
  • Monitor and manage queues and pending deliverable on a daily basis
  • Monitor productivity of team members
  • Liaise with internal key stakeholders on CDD related tasks
  • Perform various ad-hoc administrative tasks, such as contribution to the effective design of the processes and workflows, implementation and maintenance thereof
  • Respond to emails and phone calls of internal stakeholders
  • Participate and contribute in the continuous development of the department
  • Take-on projects and ad-hoc tasks related to operational and technical aspects of CDD
  • Provide regular and accurate updates on tasks and deliverables through KPIs and management reporting
  • Tasks will be performed within the given policies, procedures, guidelines and service level agreements

Qualifications

  • Bachelor or Master degree in Legal or Business Administration
  • Have a t least 5 years experience with Know Your Customers (KYC), Anti-Money Laundering (AML) and Combating the Financing of Terrorism and managing a team within a customer service environment, and in managing people
  • Experience in fiduciary services, alternative asset servicing and other financial services
  • Proficient in Microsoft office 2016 or higher, such as Outlook, Word, Excel, Visio
  • Have strong proficiency in interpersonal and communication skills including verbal and written English
  • Excellent problem solving skills coupled with analytical skills
  • Have good planning and time management skills (multitasking on daily basis)
  • Have a high level of attention to detail and accuracy
  • Proactive in raising potential improvements on the process performed
  • ACAMS Certification and knowledge of FATCA and CRS are an advantage

Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.