Operations Manager

1 day ago


El Nido, Philippines Outpost Beach Hostel El Nido Full time ₱1,200,000 - ₱2,400,000 per year

SUMMARY:

Castaway Tours is looking for a disciplined, results-driven Operations Manager to lead day-to-day execution across our island basecamps and expedition operations in El Nido, Palawan. This role is hands-on, field-based, and critical to maintaining the signature Castaway experience—seamless, high-energy, and adventure-ready.

You'll be the commanding force on the ground, ensuring operational readiness, crew performance, and guest satisfaction—all while upholding safety, structure, and the distinct Castaway vibe. This is not a remote management role—it's a boots-in-the-sand leadership position for someone who can enforce standards, solve problems in real-time, and lead with clarity and authority.

KEY RESPONSIBILITIES:

Basecamp & Expedition Readiness

  • Oversee daily operations across all Castaway basecamps to ensure they are consistently clean, equipped, and guest-ready
  • Supervise caretakers and logistics teams in managing supplies, equipment, and camp conditions
  • Monitor the condition of all camp infrastructure and assets; coordinate repairs and replacements proactively

Team Leadership & Tour Support

  • Supervise, coach, and enforce discipline among tour guides, boat crew, and basecamp staff
  • Ensure all team members adhere to Castaway's safety protocols, service standards, and code of conduct
  • Provide hands-on leadership during expedition days, offering real-time problem-solving and support

Staff Development & Scheduling

  • Support recruitment, onboarding, and continuous training of expedition staff
  • Create and enforce weekly rosters, task assignments, and shift coverage plans
  • Build a strong performance culture with clear expectations and regular feedback

Guest Experience Management

  • Serve as the primary point of escalation for guest issues during expeditions
  • Monitor health, safety, cleanliness, and overall guest satisfaction across camps and tour sites
  • Uphold Castaway's energy and atmosphere while maintaining a professional and efficient service standard

Inventory & Logistics

  • Track inventory of all consumables, gear, and camp essentials across all locations
  • Coordinate purchasing and restocking with internal teams and local suppliers
  • Maintain detailed logs of usage, waste, and inventory turnover; report shortages promptly

Reporting & Operational Improvements

  • Submit regular operational reports to executive management covering team performance, camp conditions, incidents, and guest feedback
  • Collaborate on continuous improvement initiatives based on operational data and guest insights
  • Support the implementation of scalable systems and processes across all Castaway operations

QUALIFICATIONS:

  • 3–5 years experience in a leadership or supervisory role in tourism, hospitality, logistics, or outdoor expedition operations
  • Strong leadership style with proven ability to manage teams in high-pressure or remote environments
  • Excellent problem-solving, conflict resolution, and real-time decision-making skills
  • Strong communication and organizational abilities
  • Comfortable working irregular hours, including early mornings, weekends, and holidays
  • Physically fit and mentally sharp — able to thrive in tropical conditions and field-based environments
  • Certified First Aider or willing to be certified
  • Must be willing to relocate full-time to El Nido

PERKS & BENEFITS:

  • Beachfront Living — Complimentary housing at or near basecamp in El Nido
  • Adventure Built In — Frequent opportunities to join expeditions and explore new tour routes
  • High-Impact Role — Be a key player in a startup environment where your leadership truly shapes the brand
  • Fast-Track Career Growth — Gain executive-level visibility and grow with the company
  • Island Life Culture — Work with a passionate, tight-knit crew in a breathtaking environment
  • Make It Your Mission — Help deliver unforgettable experiences to global travelers while building something exceptional from the ground up

This Role is For You If...

You're not here for a vacation—you're here to build structure, enforce excellence, and run a tight ship. You're firm but fair, detail-obsessed, and at your best when leading a crew under the sun, stars, and salt air. If you believe world-class guest experiences start with well-run operations, we want you on our team.

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Free parking
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person



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