
Operations Manager
1 day ago
SUMMARY:
Castaway Tours is looking for a disciplined, results-driven Operations Manager to lead day-to-day execution across our island basecamps and expedition operations in El Nido, Palawan. This role is hands-on, field-based, and critical to maintaining the signature Castaway experience—seamless, high-energy, and adventure-ready.
You'll be the commanding force on the ground, ensuring operational readiness, crew performance, and guest satisfaction—all while upholding safety, structure, and the distinct Castaway vibe. This is not a remote management role—it's a boots-in-the-sand leadership position for someone who can enforce standards, solve problems in real-time, and lead with clarity and authority.
KEY RESPONSIBILITIES:
Basecamp & Expedition Readiness
- Oversee daily operations across all Castaway basecamps to ensure they are consistently clean, equipped, and guest-ready
- Supervise caretakers and logistics teams in managing supplies, equipment, and camp conditions
- Monitor the condition of all camp infrastructure and assets; coordinate repairs and replacements proactively
Team Leadership & Tour Support
- Supervise, coach, and enforce discipline among tour guides, boat crew, and basecamp staff
- Ensure all team members adhere to Castaway's safety protocols, service standards, and code of conduct
- Provide hands-on leadership during expedition days, offering real-time problem-solving and support
Staff Development & Scheduling
- Support recruitment, onboarding, and continuous training of expedition staff
- Create and enforce weekly rosters, task assignments, and shift coverage plans
- Build a strong performance culture with clear expectations and regular feedback
Guest Experience Management
- Serve as the primary point of escalation for guest issues during expeditions
- Monitor health, safety, cleanliness, and overall guest satisfaction across camps and tour sites
- Uphold Castaway's energy and atmosphere while maintaining a professional and efficient service standard
Inventory & Logistics
- Track inventory of all consumables, gear, and camp essentials across all locations
- Coordinate purchasing and restocking with internal teams and local suppliers
- Maintain detailed logs of usage, waste, and inventory turnover; report shortages promptly
Reporting & Operational Improvements
- Submit regular operational reports to executive management covering team performance, camp conditions, incidents, and guest feedback
- Collaborate on continuous improvement initiatives based on operational data and guest insights
- Support the implementation of scalable systems and processes across all Castaway operations
QUALIFICATIONS:
- 3–5 years experience in a leadership or supervisory role in tourism, hospitality, logistics, or outdoor expedition operations
- Strong leadership style with proven ability to manage teams in high-pressure or remote environments
- Excellent problem-solving, conflict resolution, and real-time decision-making skills
- Strong communication and organizational abilities
- Comfortable working irregular hours, including early mornings, weekends, and holidays
- Physically fit and mentally sharp — able to thrive in tropical conditions and field-based environments
- Certified First Aider or willing to be certified
- Must be willing to relocate full-time to El Nido
PERKS & BENEFITS:
- Beachfront Living — Complimentary housing at or near basecamp in El Nido
- Adventure Built In — Frequent opportunities to join expeditions and explore new tour routes
- High-Impact Role — Be a key player in a startup environment where your leadership truly shapes the brand
- Fast-Track Career Growth — Gain executive-level visibility and grow with the company
- Island Life Culture — Work with a passionate, tight-knit crew in a breathtaking environment
- Make It Your Mission — Help deliver unforgettable experiences to global travelers while building something exceptional from the ground up
This Role is For You If...
You're not here for a vacation—you're here to build structure, enforce excellence, and run a tight ship. You're firm but fair, detail-obsessed, and at your best when leading a crew under the sun, stars, and salt air. If you believe world-class guest experiences start with well-run operations, we want you on our team.
Job Type: Full-time
Pay: Php50, Php70,000.00 per month
Benefits:
- Company events
- Flexible schedule
- Free parking
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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