Corporate Communications

Objective of the Position:

This role plays a key part in providing reliable data to support organizational continuity, quality, and performance. It involves creating, analyzing, and monitoring data to support teams and stakeholders in achieving business objectives.

The position also carries out day-to-day operational tasks, ensuring alignment with established standards, timelines, and performance targets.

By performing responsibilities effectively, the role contributes to overall success and supports a positive stakeholder experience.

Organization & People:

·       Demonstrate strong work ethic by adhering to company policies and organizational values

·       Foster positive working relationships with colleagues and stakeholders

·       Engage in constructive feedback to support personal and team development

·       Collaborate effectively across diverse teams and utilize available resources

Information & Technology

·       Learn all the required applications and tools necessary for delivering support requirements.

·       Champion Information Security and adhere to other security standards set by the company to maintain data integrity, reliability, protection and management.

·       Keep updated with trends in quality and analytics and work with IT for the needs of the business.

Value Streams & Processes

·       Complete required training programs in a timely manner

·       Pursue continuous learning to develop skills and support career growth

·       Use data and insights to contribute to informed decision-making

·       Participate in or lead improvement initiatives to enhance processes or services

·       Provide support to stakeholders across various regions and time zones

·       Understand and respond proactively to customer or stakeholder needs

Partners and Suppliers:

·       Establish and maintain good and collaborative relationships with other service teams involved in the Value Stream to deliver the desired business outcomes by the organization.

Day to Day Operations:

·       Create communication materials (e.g., presentations, reports) for various audiences, including management

·       Manage surveys, Teams channels, meetings, and workshop logistics

·       Maintain and update InfoPoint content

·       Track and analyze KPIs; prepare internal and external business reports

·       Provide actionable data and reporting support to internal teams

·       Perform other related duties as needed

Qualifications:

Basic

·       Bachelor's degree in communications, Psychology, Business Management, or HR

· –7 years' experience in Corporate Communications, Change Management, Transformation, or Organizational Development in a services organization

·       Proficient in MS Office; basic knowledge of collaboration tools (e.g., Teams, SharePoint)

·       Strong English communication skills (written and verbal)

·       Flexible to work shifts (APJ, EMEA, or NA)

·       Open to administrative tasks within scope

·       For BPO/outsourcing backgrounds: minimum average tenure of 3 years per role/company

Highly Desired

·       Able to understand business needs and identify trends through data tracking and reporting

·       Highly organized, disciplined, flexible, and solutions-oriented with a proactive mindset

·       Experience in Service Management or Shared Services within a multinational organization

What We Provide:

• TRAINING: You will work with various members of our team locally and onshore to ensure you are set up for success.
• SUPPORT: A close-knit coaching and mentoring system to help you ease into the company and into your role with confidence.
• COMP & BEN: Ivoclar believes in compensating employees fairly for their skills and experience and has designed the total rewards package for long-term relationships.
• TOOLS: Everything you need to help you do your work will be provided.
• WORKING ENVIRONMENT: Ivoclar prides itself on being a family-owned company with strong values so everyone we bring in becomes part of that global family.