URGENT HIRING

3 hours ago

Mandaluyong City, National Capital Region, Philippines Sutherland Full time

Job Description

To enhance our global support team, we are hiring a Technical Support Engineerwith strong and proven customer service experience in the IT market to be based in Shaw office.

As a Technical Support Engineer, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

·       Excellent knowledge of major operating systems - Windows, macOS & Linux.

·       Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).

·       Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys.

·       Basic Windows Administration, including Active Directory & Group policies.

·       Hands-on experience with Patch Management, Application & System performance troubleshooting.

·       Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).

·       Ability to read/write SQL queries.

·       Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.

·       Familiar with Windows firewall concepts, including rule configuration.

·       Excellent written and verbal communication skills.

Preferred

·       Industry-accepted certifications or equivalent work experience in one or more of the following areas:

CompTIA A+

CompTIA Network+

CompTIA Server+

CompTIA Security+

MCP, MCTS, or MCIT

CCNA

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