Urgent Hiring

4 hours ago

Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time

As Customer Service Representative, you will be responsible for providing exceptional customer service over the phone, taking orders accurately, and ensuring a seamless ordering experience for our customers. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we want you on our team

YOUR DAY COULD SEE YOU:

  • Answer customer calls promptly and professionally, assisting them with placing orders, answering inquiries, and resolving issues.
  • Utilize the CRM to input customer orders with precision, ensuring all details are correct and complete.
  • Offer information about menu items, promotions, and specials to customers to assist them in making informed decisions.
  • Recommend additional items or upgrades to customers to enhance their order and increase sales.
  • Address customer concerns, complaints, and feedback in a courteous and efficient manner to resolve issues and maintain customer loyalty.
  • Adhere to provided scripts and guidelines to maintain consistency in communication and service quality.
  • Document customer interactions, orders, and feedback accurately in the system for reference and tracking purposes.
  • Work collaboratively with other customer service representatives and team leaders to ensure smooth operations and excellent service delivery.

A BIT OF YOU:

  • Excellent phone etiquette
  • Customer service experience
  • Ability to upsell products effectively while maintaining a customer-centric approach.
  • Problem-solving abilities
  • Ability to work in a dynamic and fast-paced environment, handling multiple tasks and calls simultaneously.
  • Comfortable using phone systems, CRM software, and other technology tools to manage calls and orders.
  • Collaborative mindset
  • Flexible schedule availability as per business requirements

WHAT SUCCESS LOOKS LIKE FOR YOU

  • Achievement of pre-defined KPIs and SLAs.
  • Excellent feedback from customers, internal and external.

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Curious and Clever: Smart questions spark smart solutions.
  • Entrepreneurial Energy: Think like an owner. Solve like a founder.
  • Fast with Intent: We move fast and deliver real results.
  • Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for?

Come for a career, stay for the fun

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