Change Manager

The Change Manager - Digital Transformation is responsible for orchestrating and driving the cultural and operational shift towards digital innovation across Sun Life Asia. This role serves as a catalyst for change, ensuring the successful implementation of digital transformation initiatives by:

• Developing and executing comprehensive change management strategies
• Fostering a culture of digital adoption and innovation
• Collaborating with key stakeholders across global, regional, and local teams
• Driving awareness, engagement, and adoption of digital initiatives
• Measuring and reporting on the effectiveness of change management efforts

The Change Manager plays a crucial role in aligning Sun Life Asia's workforce with the company's digital transformation goals, ultimately contributing to enhanced operational efficiency, improved Client experience, and sustained competitive advantage in the rapidly evolving digital landscape.

Role Overview

We are seeking a dynamic Change Manager to spearhead the digital transformation journey across Sun Life Asia. This pivotal role is responsible for driving awareness, adoption, and cultural shift towards digital innovation, shaping the future of our organization.

Key Responsibilities:

Change Management Strategy and Execution

• Develop and implement comprehensive change management strategies for Asia's digital transformation initiatives
• Collaborate closely with Global Change Management, Regional Technology, and Asia Communications teams
• Partner with Business Unit (BU) Transformation leads to create and execute BU specific change plans
• Monitor plan execution and measure effectiveness through:
• Team maturity assessments
• Employee surveys o Other relevant metrics
• Define clear deliverables, timelines, and success metrics at both regional and BU levels

Digital Transformation Change Management

• Support the delivery of various change management initiatives
• Maintain an integrated communication plan for Digital Transformation across Strategic Digital Initiatives in Asia, in collaboration with the Communications team
• Cultivate a "change management" culture by: Maintaining and updating resource centers and

Organizing engagement activities

• Work closely with digital leadership stakeholders to execute the communications strategy
• Develop compelling content to engage employees and effectively narrate our transformation story
• Provide expert change management advice to internal partners and project teams
• Analyze and adapt technical information for various audiences and communication channels
• Manage collaboration and internal sites for initiatives as needed
• Conduct training sessions when required

Qualifications

• Minimum 5 years of experience in change management, preferably in digital transformation contexts
• Strong change management and communication skills, with a track record of successful implementations
• Bachelor's degree in Business, Communications, Psychology, or related field; advanced degree preferred
• Certifications in change management methodologies (e.g., PROSCI, ADKAR) are a plus
• Excellent influencing, negotiating, and problem-solving abilities
• Demonstrated capacity to work in ambiguous environments and deliver measurable results
• Strong organizational and multitasking skills
• Clear understanding of business priorities and emerging technologies, especially Generative AI
• Proficiency in English; additional Asian languages are an asset

This role is crucial in shaping the digital culture across Sun Life Asia, requiring a blend of strategic thinking, excellent communication, and a passion for driving transformative change. The ideal candidate will be a change champion, capable of navigating complex organizational structures and inspiring others to embrace digital innovation.