Digital Project Analyst

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
The position will assist and coordinate in the implementation of new digital technologies and strategies by helping identify process improvements. Facilitate collaboration with key partners to drive operational efficiency and shift the team's process modernization.

Coordinates logistical tasks and provide communication between Head Office partners and team by addressing challenges and ensuring deliverables meet project goals and overall success.

Provides logistical and administrative support to the Agency Governance Head and Agency Quality Management team.

Major Accountabilities
Identify 5-6 major accountabilities of the job (not the employee). Describe these accountabilities by what is to be accomplished, how and why. Use action verbs to begin each sentence. Avoid the use of acronyms. Include the approximate percentage of time spent on each accountability. The percentages below should sum up to 100.
Serves as a key communication point in the implementation of new digital technologies and strategies by helping identify process improvements.

• Works with Deputy Head, Agency Governance with collaboration with Phil IT, Workstream committee, Agency Business Transformation teams
• Ensure alignment of project goals relevant to team's digital modernization
• Responsible for overseeing project deliverables, ensuring it meets quality standards and tasks are completed on time.

40%

Support AQM BAUs/initiatives:

• Sends out Validation Report/KPI Summary/ Reminder Letters to MM3A, MM3B, Luzon branches coordinates with Agency Distribution Support in sending "Validation Alerts" (SMS reminder).
• ALAB's Quarterly Performance Monitoring card generation and Cluster Distribution MM3A, MM3B, Luzon branches
• Executes planned interventions to improve validation, expansion, and conversion ratios

30%

Handles Agency Governance Head's and the team's administrative support and logistical tasks:

• Handles AG Head's calendar management, responds to e-mail inquiry/meetings, flight booking/CA/liquidation reports/manages revolving funds and draft emails and prepare ppt presentations
• Responsible for coordinating the team's records: Business Record Inventory (BRI)/Business Continuity Plan (BCP)/Business Impact Analysis (BIA)/Gift and Hospitality (G&H) Register
• Assist and oversee team's logistics and administrative tasks: request and payment of office supplies; coordinate team activities and other requirements

30%

Specialized knowledge
List specific types of technical or professional skills and knowledge required for the job.

• Technical acumen: Understanding of digital technologies, platforms and systems to identify and implement appropriate solutions
• Collaboration: Work effectively with various teams and departments
• Communication skills: Strong written and verbal skills for interacting with diverse people
• Reporting and monitoring: Able to track progress and outcomes of the digital initiatives
• Organization and administrative skills: ability to plan and manage projects, tasks and deadlines.
• Flexible, agile and proactive: Able to adjust to the changes. Eagerness to learn and improve processes. Proactive in identifying issues and working towards a solution

Discover underlying causes of manual reporting. Recommend solutions, coordinate with parties concerned, and implement the plan. Able to read the situation and explore options on simple to complex situations (ex: logistics and admin tasks). Offering alternative options if original plan (idea) is not effective. Able to adjust and pivot quickly.

Education And Experience
Indicate the minimum education level and years of relevant experience required to perform the work. Include specific professional designations, licenses, registrations, if applicable.

• Education: A bachelor's degree in computer science, information technology or related field
• Experience: 1-3 years of experience in project support or coordination roles
• Project Management certification is an advantage but not required
• Handled administrative and logistical support
• Updated on industry trends and best practices in translating non-digital process (manual task) into a digital format (automate processes).
• Strong analytical and solving skills for troubleshooting issues and providing recommendations

Communication scope
Identify the level and nature of internal and external contacts with whom this job must interact regularly. Describe the reason and frequency of their communication.

• Reports to the Agency Governance Head – overall team
• Coordinates with Deputy Head – planning and implementing non-digital process (manual task) into a digital format (automate processes).
• Collaborates with Phil IT, Workstream value committee, Agency Business Transformation
• Coordinates with external vendors and suppliers

Job Category:
Sales - Distribution Support

Posting End Date:
30/12/2025