Customer Service Representative

4 days ago

Mandaluyong City, National Capital Region, Philippines DDC DATA PROCESSING OPC Full time

Duties and responsibilities

  • Interact with customers in arranging their shipments, answering general inquiries regarding invoices, services, payments and quotes
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into the operating system
  • Track and trace shipments as required
  • Ensure timely movement and delivery of freight to customers
  • Ensure accurate and timely client invoicing
  • Complies with internal policies and procedures
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

  • Previous customer service or call center experience required
  • Logistics experience preferred but not required
  • Understanding of transportation documentation and terms is a plus
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Fluent in English
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Excellent telephone etiquette and customer service skills
  • Must possess strong problem-solving and follow-up skills
  • Ability to multi-task, prioritize, and manage time effectively

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