Application Specialist Sr

Join to apply for the Application Specialist Sr role at Dayforce. Get AI-powered advice on this job and more exclusive features. Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM - Reflects our commitment to employees, customers, partners, and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Philippines. About

The OpportunityReporting to the Support Manager, the Application Specialist is responsible for delivering business-to-business application support to Dayforce customers. You will work directly with customers as well as collaborate with your team members and other internal teams to champion customer priorities and drive incidents to closure. The Application Specialist will combine excellent technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast-paced environment.

What You'll Get

To DoProviding rapid response and effective resolution to incidents

Maintaining the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations

Deliver outstanding customer service. You will enhance client support experience, demonstrating a high level of client engagement, and developing strong relationships with key clients.Ability to handle escalation effectively

Proficient use of CRM systems to document actions taken in a concise and timely manner

Meet business SLAs (Resolution and response time)Give recommendations for process improvements

Developing solid product expertise

Skills And Experience We ValueBachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields5+ years of support experience or equivalent (Technical Support)Excellent communication skills

What Would Make You Really Stand OutHCM background

Saas background

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Beware of fraudulent recruiting.

Legitimate Dayforce contacts will use an or email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information TechnologyIndustriesSoftware Development