Sr. Analyst, Sales Compliance

Work Arrangement: Hybrid (3x a week onsite)

Work Schedule: Mon-Fri, 8am US Central Time

Location: Asurion Clark, Pampanga

PURPOSE AND DESCRIPTION:

The Sr. Compliance Analyst is a lead member of the Compliance Operations team and demonstrates an advanced understanding of risk evaluation and internal processes to inspect and report sales behaviors. They serve as a compliant sales subject matter expert for cross-functional initiatives across all selling channels.

The Sr. Compliance Analyst is designated as either Individual Contributor or People Leader, depending on the needs within the organization.

The Sr. Compliance Analyst will have demonstrated in past roles strong data analysis skills, confidentiality, the ability to work effectively with limited supervision on tasks and projects, drive results, and build positive relationships. They will have an elevated level of collaboration with Compliance Leaders/Specialists/Analysts and Fraud Analysts within Product and extensive involvement with multiple Product, Human Resources, Technology, Data Science, Operations, and Legal groups. They should also be able to analyze large volumes of data from disparate data sources and identity outliers, discern patterns, red flag behaviors and potentially fraudulent activities. They will have a strong interest in investigations and complex problem solving along with the ability to consider alternative perspectives. They will be able to think quickly and perform in high-stress situations and operate well in a team environment.

POTENTIAL JOB RESPONSIBILITIES:

• People leader: Lead a team of on-site and remote team members spanning multiple domestic, and potentially international, geographies
• People leader: Recruit, develop, and evaluate a team of leaders and team members; drive ongoing technical and personal development for direct reports
• People leader: Monitor team metrics, projects, initiatives, and impacts, and provide regular readouts to leadership
• Source, identify, and investigate potential risk, including complex and sensitive compliance cases
• Ensure investigations are discrete, confidential, objective, and aligned with Compliance and Regulatory standards
• Provide consistent recommendations and clear, concise investigative reports across the enterprise
• Analyze compliance data to identify trends, deliver insights and recommendations, and drive performance improvements
• Utilize findings to enhance existing reports and develop new ones
• Contribute to and help develop policies, standards, and practices for all employee levels
• Support creation and delivery of training and documentation (e.g., onboarding, townhalls, ILTs, leadership sessions)
• Deliver insights to partners and stakeholders to drive initiatives and improve performance
• Assist in implementing and optimizing new detection tools; facilitate tool usage and information flow across teams
• Partner on product launches to identify risk and offer proactive solutions using the Compliance playbook
• Conduct advanced research of customer history in response to non-compliance allegations or complaints
• Stay current on sales risk prevention processes and promote internal knowledge sharing
• Build and maintain strong partnerships with internal product teams and stakeholders
• Facilitate compliance knowledge sharing and cross-functional learning sessions
• Mentor sales support teams while modeling leadership principles and core values
• Continuously update job knowledge through education, networking, and professional development
• Support analysts in risk identification, investigations, audits, and project completion in line with Compliance standards
• Perform other related duties as assigned

WHAT YOU'LL BRING TO THE TEAM:

• Ability to handle sensitive data and discussions in a professional and discreet manner
• Exceptional analytical, reasoning, and quantitative skills
• Strong problem-solving and process improvement skills
• Communication and collaboration skills to enable work with all levels of the organization
• Ability to work independently
• Professional individual with a strong work ethic and a demonstrated team player

DESIRED QUALIFICATIONS:

• Bachelor's degree or 3+ years of experience in fraud, legal, compliance, quality, or equivalent field
• 2+ Supervisor experience
• Excellent communication (oral, written, presentation) with all levels of the organization; interpersonal and consultative skills are required
• Intermediate+ skills in Microsoft Word, and PowerPoint
• Advanced Excel with 2+ years of experience, including but not limited to, VLOOKUP and Pivot Tables & Charts (preferred)
• Microsoft Access and Proficiency in SQL/Oracle (preferred)
• Project/program/stakeholder management experience