Client Care Manager

4 days ago

Work from Home, Philippines Citiside Property Management Full time ₱120,000 - ₱150,000 per year

We are seeking a Client Care Manager. The ideal candidate is a strategic and empathetic individual with a proven track record in providing high-level client support and building strong relationships. You will be responsible for overseeing all aspects of client care, ensuring the delivery of exceptional service, resolving complex issues, and maintaining a positive and professional demeanor. Your expertise will be crucial in shaping the client experience and driving continuous improvement in support processes.

Key Responsibilities

  • Manage a portfolio of key client accounts, serving as the primary point of contact for complex inquiries.
  • Contribute to the development and implementation of client care strategies and procedures to enhance service quality and efficiency.
  • Handle escalated client issues and complex inquiries, ensuring timely and effective resolution.
  • Collaborate with other departments to address systemic issues and improve overall client satisfaction.
  • Act as a subject matter expert, maintaining up-to-date knowledge on products, policies, and best practices.
  • Proactively analyze client feedback and data to identify trends and opportunities for process improvement.
  • Prepare and present reports on key client metrics and account health to senior management.

Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 3-5 years of experience in a customer service or client care role, with at least 2 years in a senior or advanced client-facing position.
  • Exceptional problem-solving and critical-thinking abilities.
  • Strong verbal and written communication skills.
  • Proficiency in using CRM software and other support tools.
  • Data-driven mindset with the ability to analyze metrics and generate insights.
  • A positive and resilient attitude with a passion for helping clients succeed.

WARNINGS:

  • NO TEMPORARY workers.
  • Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
  • NO working for another company at the same time.
  • NO hiring subs to do what we hired you to do.
  • We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

  • Trust.
  • Go Getter.
  • Transparency.

  • Client Care Coordinator

    4 days ago

    Work from Home, Philippines Cosy Home and Community Care Full time ₱250 per year

    About UsCosy Home Care is an established and rapidly expanding NDIS Disability Services provider supporting people with disability, so they can continue to live independently with support and assistance.Position Summary and Role PurposeThe Client Care Coordinator will serve as the primary point of contact for clients, their families, allied health and...

  • Care Team Experience Specialist

    2 days ago

    Work from Home, Philippines Elder Care Homecare Full time ₱630,000 - ₱750,000 per year

    Elder Care Homecare is a private-pay homecare agency serving clients across 4 US states, with continued expansion planned. For more than 7 years, we've been committed to delivering high-quality homecare and supporting the caregivers who make it possible.We are seeking a Care Team Experience Specialist to join our remote team in the Philippines. This role is...

  • Marketing Coordinator

    4 days ago

    Work from Home, Philippines Client Accelerators Full time ₱600,000 - ₱1,200,000 per year

    Reports to: Marketing ManagerDo you thrive in a fast-paced environment and love supporting the execution of effective marketing campaigns? Are you a detail-oriented organizer with a knack for optimizing processes and coordinating creative production?If you have experience managing content calendars, coordinating creative projects, and optimizing marketing...

  • Client Services Manager

    4 days ago

    Work from Home, Philippines Healthstin Full time ₱360,000 - ₱540,000 per year

    Client Services Manager – Work From Home | Permanent | Day Shift (PH)Are you the type of person people describe as reliable, organised, and steady under pressure?If yes, this role could be the best career move you'll ever make.We're Healthstin — an Australian healthcare company running 8 clinics across the country. Our PH-based Client Services Managers...

  • Senior Client Care Advocate

    2 days ago

    Work from Home, Philippines DCX PH, INC. Full time ₱45,000 - ₱50,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Number of Openings: 1Are you an experienced support professional who thrives in fast-paced, tech-focused environments? We're looking for a Home-Based Senior Client Care Advocate to support our U.S.-based client...

  • Accountant / Bookkeeper

    2 days ago

    Work from Home, Philippines Cube Care Full time ₱600,000 - ₱1,200,000 per year

    About Us:We've been in business for 20 years and nationally recognized. Cube Care Company is a registered company specializing in products that extend beyond expectations in quality and value. We are a full-service manufacturer and supplier of decorative products for healthcare and commercial interiors, with a client roster that includes some of the largest...

  • Project Management Assistant

    7 days ago

    Work from Home, Philippines Cube Care Full time ₱300,000 - ₱600,000 per year

    Cube Care is a US-based custom manufacturing company and we are looking for dedicated and loyal individuals that can contribute to our goals. We are seeking a detail-oriented and resourceful Project Management Assistant to support our project leads and cross-functional teams. This role plays a critical part in driving project efficiency by assisting with...

  • Project Management Assistant

    4 days ago

    Work from Home, Philippines Cube Care Full time $40,000 - $60,000 per year

    Cube Care is a US-based custom manufacturing company and we are looking for dedicated and loyal individuals that can contribute to our goals. We are seeking a detail-oriented and resourceful Project Management Assistant to support our project leads and cross-functional teams. This role plays a critical part in driving project efficiency by assisting with...

  • Licensed Physical Therapists – Client Services Manager

    2 days ago

    Work from Home, Philippines Healthstin Full time ₱30,000 - ₱45,000 per year

    Are you a Licensed Physical Therapist who wants to stay connected to your profession without the long hours and hospital stress?Join Healthstin's Australian clinical team as a Client Services Manager (CSM) — a permanent work-from-home career where you'll use your PT expertise daily while enjoying day shift hours, no weekends, and competitive...

  • Care Coordinator

    4 days ago

    Work from Home, Philippines CrewBloom Full time ₱300,000 - ₱450,000 per year

    The Care Coordinator will serve as a vital clinical resource for members, guiding screenings, preventive measures, and benefit coverage. This role involves direct interaction with members and providers, ensuring timely and accurate support and documentation. The Care Coordinator will also participate in creating educational materials and marketing...