Client Relations Manager

1 week ago

Remote, Philippines Citiside Property Management Full time

The Client Relations Manager
is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, efficiently resolving issues, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

  • Be the first point of contact for clients via phone calls, emails.
  • Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
  • Proactively resolve client complaints and difficult situations with professionalism and empathy.
  • Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
  • Maintain detailed and accurate records of all client interactions.
  • Ensure all actions and communications are in compliance with company policies and relevant regulations.

Qualifications and Skills

Previous experience in a client-facing or customer service role.

Excellent verbal and written communication skills.

Proven ability to problem-solve and manage conflicts.

Strong attention to detail and organizational skills.

Ability to effectively handle multiple tasks and priorities.

Proficiency with CRM (Customer Relationship Management) software is a plus.

A positive and service-oriented attitude.

WARNINGS:

  • · NO TEMPORARY workers.
  • · Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
  • · NO working for another company at the same time.
  • · NO hiring subs to do what we hired you to do.
  • · We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

  • · Trust.
  • · Go Getter.
  • · Transparency.

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