Care Operations Associate

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.

Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

This is a full-time remote role, schedule is Monday to Friday, 9:00 AM–5:00 PM US Mountain Time.

As a Care Operations Associate, you'll be at the heart of our care coordination efforts, ensuring patient records and medical documentation are managed with precision and empathy. Acting as a key liaison between families, healthcare providers, and hospitals, you'll facilitate timely communication and document retrieval to support seamless care delivery. This role demands a sharp eye for detail, strong organizational skills, and a deep commitment to confidentiality, compliance, and compassionate service

Key Responsibilities

• Manage patient documents and ensure timely, accurate distribution of medical records.

• Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.

• Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.

• Support families in scheduling visits and coordinating care delivery processes.

• Build meaningful relationships with parents as part of the support team.

• Collaborate with internal teams and departments to ensure a seamless Abby Care experience.

Requirements

• Excellent communication skills; strong attention to detail, analytical thinking, and organization.

• Communication is critical for this role, which involves extensive follow-up, tracking, coordination, and collaboration with cross-functional teams.

• Bachelor's degree in Nursing, Healthcare Administration, Medical Records Management, or a related field (preferred).

• Minimum of 2+ years of experience in analysis, administrative, or operations roles (e.g., Care Delivery Administrator, Operations Analyst/Specialist, Care or Service Coordinator).

• Strong organizational and multitasking skills with the ability to solve problems creatively.

• Commitment to going above and beyond for families.

• Comfortable managing dynamic responsibilities and providing cross-functional support.

• Proficient in CRM platforms such as Salesforce, with hands-on experience using Google Drive and other cloud-based tools.

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, "Would we want this for our own families?"

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What's Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. 

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.

• Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. 

• Team bonding. We love bringing our teams together. As a full-time employee, you'll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Set Up for Success. We provide a company-issued laptop to support you in your role.

• Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.