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Analyst, Consumer Quality Support

2 weeks ago

Makati City, National Capital Region, Philippines TransUnion Full time $40,000 - $80,000 per year

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation - we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

Qualification

  • Requires bachelor degree in any financial or IT related fields. 
  • Expert level in Microsoft excel - pivot tables, nested formulas, and other complicated excel functions
  • With working knowledge of SQL, Python (creation and modifications of scripts) and other automation/database tools
  • Must have at least 1-2 years experience in technical support, investigation, root cause analysis and report generation - experience in handling clients and good negotiation skills.
  • Requires excellent written and verbal communications skills with a background in technical communications.
  • Excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships. Demonstrated ability to meet critical time sensitive objectives.  
  • Works closely with other teams especially within Operations.
  • Build excellent relationship in both internal stakeholders and external TUPH members.
  • Willing to work in hybrid and at least 40% working from the office each month.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two

Impact You'll Make:

Job Description

  • Should be able to do quality analysis on members enquiry and contribution.
  • Able to coordinate with members on their findings and encourage them to correct their data.
  • Should be able to assist on dispute and manage member issues
  • Support the goal of TUPH in achieving its yearly target revenue.
  • Assist in escalated issues and resolve it as soon as possible.
  • Able to support ongoing and new UAT activities and provide detailed feedback on findings and progress
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title:

Analyst, Consumer Quality Support