Risk Manager I, In-Person Investigation

6 days ago

Pasay, National Capital Region, Philippines Amazon Full time
DESCRIPTION

Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a Risk Manager to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts.

You will be responsible for managing a team of Risk Specialists that holistically review accounts for fraudulent or counterfeit abuse, deep dive supply chains and verify seller identities in-person. In addition to being responsible for achieving and exceeding team's defined metrics through rigorous performance management, you will be expected to participate in strategic planning and project road mapping activities of the team. You will help drive intelligence initiatives targeting new and emerging fraud threats to Amazon and handle complex escalations. You will collaborate with multiple global teams on our roadmap and leverage the existing mechanisms, or create new ones to reach our goals. You will act as an advocate on behalf of the team to prioritize the work with stakeholders.

You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have excellent communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.

Key job responsibilities

  • Manage a team of 6-10 employees.
  • Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
  • Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
  • Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes.
  • Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations.
  • Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively act to eliminate root causes for defects.
BASIC QUALIFICATIONS
  • Excellent English communication skills (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
  • Bachelor's degree with 5+ years of experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.
  • Minimum of 2 years of experience managing a team
  • Excellent interpersonal and presentation skills
  • Data-driven decision making and quantitative analysis skills
  • Ability to hire and develop a team
  • Operational excellence skill & relevant project management experience
  • Advanced working knowledge of MS Office (especially MS Excel and Word)
PREFERRED QUALIFICATIONS
  • Experience in programs related to identity verification.
  • Proficient in Mandarin, Vietnamese, Japanese and/or Korean is an advantage but not required
  • Advanced qualifications such as MBA would be advantageous.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Risk Manager I, In-Person Investigation

    2 weeks ago

    Pasay, National Capital Region, Philippines Amazon Full time $60,000 - $120,000 per year

    DescriptionAmazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a Risk Manager to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts.You will be responsible for...

  • Risk and Fraud Analyst

    2 days ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time

    Risk and Fraud Operations Analyst (Tier 2)Line of Business: Online GamingTool Preferred: SEON (preferred, not required)Requirement: Hands-on experience in risk and fraud within the gaming industryOverview: The Risk and Fraud Operations Analyst (Tier 2) plays a critical role in identifying, analyzing, and mitigating risks and fraudulent activities,...

  • Risk Control Specialist

    1 week ago

    Pasay, National Capital Region, Philippines GoTech Entertainment, Inc. Full time ₱120,000 - ₱240,000 per year

    We are seeking a detail-oriented and analytical Risk Control Specialist to join our Online Gaming Operations team. In this role, you will be responsible for monitoring player activities, identifying irregular or suspicious behavior, and ensuring that all gaming operations comply with internal policies and regulatory requirements. Your work will directly help...

  • Sr Risk Management Consultant

    2 weeks ago

    Pasay, National Capital Region, Philippines Visa Full time $60,000 - $120,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Sr Risk Management Consultant

    2 weeks ago

    Pasay, National Capital Region, Philippines Visa Full time ₱1,500,000 - ₱2,500,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Risk Manager

    1 week ago

    Pasay, National Capital Region, Philippines Prime Infrastructure Capital Full time ₱900,000 - ₱1,200,000 per year

    JOB SUMMARYManages, and may lead, the implementation and delivery of a range of risk services to support commissions and to provide line management leadership and guidance for others within the PMO and other functions as required.THE ROLEAssist the Project Controls Manager in the rollout and performance of the project risk management framework.Facilitate...

  • Senior Risk Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines MaceTpm Inc. Full time ₱1,700,000 - ₱2,200,000 per year

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our consult business we harness our unique combination of...

  • Enterprise Risk Manager

    4 days ago

    Pasay, National Capital Region, Philippines Light Rail Manila Corporation Full time

    The position works in partnership with the functional and business units in the company to identify and assess the risks that may adversely impact the reputation, operations, safety, financial performance, regulatory compliance and strategies of the organization, assist them in fully preparing to deal with any potential threats to these and ensure that the...

  • Risk Inspector

    4 days ago

    Pasay, National Capital Region, Philippines AlliedBankers Insurance Corporation Full time

    The Risk Inspector assists AlliedBankers Insurance Corporation in assessing, evaluating, and documenting risks associated with insurance applications and existing policies. The role involves conducting on-site inspections, verifying information, and providing reports to support underwriting decisions and risk management strategies.Key...

  • Compliance Manager

    4 days ago

    Pasay, National Capital Region, Philippines HRTX consulting Full time

    Compliance ManagerLocation: Pasay CityWork Setup: Onsite (Morning Schedule)Level: ManagerRole OverviewThe Compliance Manager is responsible for designing, implementing, and monitoring the company's compliance framework.Key ResponsibilitiesDevelop and implement compliance policies, programs, and internal controls aligned with industry standards.Ensure full...