Application Support
7 hours ago
Location: Quezon City, Metro Manila
We are hiring Application Support Analysts to support enterprise banking and payment systems. The role involves incident management, system monitoring, deployments, and customer support.
Band Levels3–5 years experience
- Resolving work orders such as business queries, testing, verification, and validation
- Monitoring and resolving production incidents from Command Center and monitoring alerts
- Coordinating with development teams to fix deployment issues
- Performing traffic routing during maintenance activities
- Creating and managing change tickets including CAB approvals
- Documenting solutions in Confluence
5–8 years experience
- Deploying application changes in production during approved release windows
- Performing root cause analysis for high-severity incidents
- Supporting UAT testing and customer onboarding
- Configuring applications and validating customer file processing and reports
- Reviewing and approving change tickets
- Working directly with customers on technical and operational queries
Required Skills
- Strong Application Support background
- AWS (EC2, CloudWatch, Lambda)
- Unix / Linux
- SQL / PostgreSQL
- ITSM (Incident, Change, Service Tickets, Work Orders)
- Monitoring tools (Splunk / Dynatrace – alert monitoring for B2, alert creation for B3)
- Willing to work morning or afternoon shifts and weekends
- Bachelor's Degree required
Good to have (but not required):
- Experience in Banking or Card Payments
- Basic automation or scripting knowledge
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