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Senior Application Support

3 hours ago


Quezon City, National Capital Region, Philippines The HIRD Corp. Full time

Role Overview

We are seeking an experienced Senior Application Support to lead production support, incident management, automation, and customer-impacting issue resolution for mission-critical applications. This role requires strong technical expertise, ownership of high-severity incidents, and close collaboration with development, testing, infrastructure, and customer teams.

Key Responsibilities

  • Resolve P1/P2 production incidents and lead war room calls
  • Perform Root Cause Analysis (RCA) and implement preventive fixes
  • Handle production deployments, change tickets & CAB approvals
  • Build automation scripts to reduce incidents
  • Collaborate with Dev, QA & Customers on defects, UAT & ad-hoc queries
  • Create dashboards & alerts using Splunk / Dynatrace
  • Support customer-impacting incidents and Post Incident Reports (PIR)

Required Skills

  • 8–10 years in Application Support
  • AWS: EC2, CloudWatch, Lambda
  • Linux / Unix
  • SQL (PostgreSQL)
  • ITSM: Incident, Change, Work Orders
  • Automation (Mandatory): Shell / Python / Ansible / XLR
  • Willing to work shifts & weekends

Preferred

  • Experience in Banking / Card Payments domain