Receptionist

2 days ago

Taguig, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time

Position Overview

This role goes beyond traditional reception duties. The receptionist is responsible for managing the full guest communication ecosystem, reservations, inquiries, and pre-arrival experience, supporting floor operations during peak periods, and assisting management with administrative tasks. This position plays a key role in connecting guest expectations with operational execution, ensuring seamless service from inquiry to departure.

Key Responsibilities

Reservations & Inquiry Management

● Handle all guest inquiries across email, phone, WhatsApp, social media DMs, and

SevenRooms messaging, etc.

● Manage daily reservations on SevenRooms, ensuring accurate guest details, notes, and

pre-arrival confirmations.

● Monitor and respond to all booking requests, special occasions, dietary needs, and large group inquiries.

● Coordinate reservation flow, waitlist management, and table allocations based on real-time floor conditions.

● Prepare daily cover counts, shift notes, VIPs, and event summaries for the management team.

Guest Relations

● Serve as the first point of contact, offering warm, personalized, and knowledgeable service before and during the guest visit.

● Manage walk-in guests, provide wait time estimates, and oversee the queue.

● Communicate guest expectations and important notes to servers, floor leaders, and the kitchen.

● Ensure the reception and entrance area reflects Uma Nota's brand and energy at all times.

Operational Support

● Actively assist the FOH floor team during peak periods with seating, table turnover, and guest coordination.

● Support management in executing events, group bookings, and private room arrangements.

● Provide administrative support including updating guest profiles, compiling feedback, daily logs, and communication reports.

Administrative & Coordination Duties

● Maintain accurate records of guest interactions, incidents, and service recovery actions.

● Assist in updating reservation settings, floor plans, and booking policies in SevenRooms.

● Coordinate with Marketing for social media replies related to bookings or inquiries.

● Support the Management Team with operational prep, communication, and documentation as required.

Qualifications

● Experience in hospitality, reservations, or guest-facing roles preferred.

● Strong written and verbal communication skills across multiple channels.

● Tech-savvy; comfortable with messaging apps, reservation platforms, and communication tools.

● Ability to multitask and stay composed under pressure in a fast-paced environment.

● Professional appearance, positive attitude, and a guest-first mindset.

● Willingness to work evenings, weekends, and holidays.

Success Traits

● Highly organized and detail-oriented

● Confident communicator with strong follow-through

● Proactive, solution-driven, and calm under pressure

● Team player who bridges guest needs with operational realities

● Strong sense of hospitality and brand alignment

Job Type: Full-time

Pay: Php18, Php23,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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