Broker Support Officer

3 hours ago

Taguig, National Capital Region, Philippines GBSS Full time ₱900,000 - ₱1,200,000 per year

Take your mortgage career to the next level GBSS is on the lookout for an experienced and detail-oriented Broker Support Officer to join our growing team. If you have a strong background in Australian mortgage end-to-end process and thrive in a high-volume, fast-paced setting, this is the perfect opportunity to sharpen your skills, work with dynamic professionals, and contribute to a company that values excellence, collaboration, and career growth.

About the Role

As a Broker Support Officer, you will be instrumental in driving the success of our broker partners by ensuring each loan application is thoroughly assessed, accurately packaged, and strategically structured to meet lender policies. You will handle a range of tasks—from evaluating financial documents and conducting servicing calculations to liaising with lenders and workshopping scenarios with BDMs. This role demands a high level of precision, critical thinking, and the ability to navigate multiple platforms, including MyCRM, Apply Online, and various lender tools. Your work will directly contribute to faster approvals and stronger client outcomes.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  • Process and manage loan applications using My CRM and Apply Online, ensuring accuracy and timely progression through each stage.
  • Evaluate income and credit documents (PAYG, self-employed financials, credit reports) to assess borrower eligibility based on Australian lending policies.
  • Submit pricing requests, order valuations, and liaise with lenders and third parties to ensure smooth application flow.
  • Communicate updates and requirements clearly with brokers and stakeholders throughout the process.

About You

  • Extensive experience in Australian mortgage credit assessment, including analysis of tax returns, pay slips, bank statements, and servicing calculations.
  • Strong attention to detail, with a consistent track record of producing high-quality, error-free work.
  • Excellent verbal and written communication skills, essential for coordinating with brokers, banks, and third-party stakeholders.
  • Proficiency in industry tools and platforms, particularly MyCRM, Apply Online, and lender servicing calculators such as Quickli.
  • Ability to perform effectively in a high-pressure, fast-paced environment, with the flexibility to work overtime when required.

Why Join Us?

  • Full WFH set-up
  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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