L2, Managed Services Engineer

4 days ago

Davao City, Davao, Philippines ViewQwest Inc Full time ₱250,000 - ₱500,000 per year

ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.

Be part of the team that brings #BetterBroadband to everyone Be Better, Join the Fastest

We are seeking a skilled Level 2 Network Engineer to join our Managed Services Team, supporting enterprise IT infrastructure with a focus on IT Service Management (ITSM) principles. This role requires strong expertise in troubleshooting, configuring, and maintaining a range of network platforms while leveraging Jira Service Management for ticketing, change requests, and incident response.

You will act as a technical escalation point for the Service Desk (Level 1) and work closely with vendors, service delivery teams, other escalation teams to ensure optimal network performance, security, and service availability.

Responsibilities:

ITSM & Service Operations

  • Incident & Problem Management: Handle escalated tickets in Jira, ensuring SLA compliance.
  • Change Management: Review and implement network changes with proper risk assessment and approval.
  • Configuration & Release Management: Maintain network configurations and update documentation in Confluence.
  • Service Request Fulfilment: Respond to network-related service requests within defined SLAs.
  • Root Cause Analysis (RCA): Conduct in-depth troubleshooting for recurring issues.

Network Support & Troubleshooting

  • Monitor and resolve issues across supported platforms, including firewalls, switches, APs, SD-WAN, and security appliances.
  • Work with Cato Cloud security alerts to mitigate network threats.
  • Diagnose connectivity issues affecting LAN/WAN, wireless, and SD-WAN networks.
  • Collaborate with vendors and Level 3 engineers for complex issue resolution.
  • Ensure proactive monitoring and alerting using appropriate tools.

Network Configuration & Optimization

  • Perform firewall policy management (Palo Alto, Cato).
  • Manage enterprise wireless networks (Cisco, Unifi, Aruba, Huawei).
  • Configure switching and routing (Cisco, Aruba, Arista, Unifi, Uniquiti).
  • Support SD-WAN deployments (Huawei, Palo Alto, Cato).
  • Assist in IPS/IDS security tuning (Tipping Point, TM Apex).

Documentation & Process Improvement

  • Maintain accurate network documentation within the knowledgebase system.
  • Create detailed troubleshooting guides for Level 1 support.
  • Provide knowledge-sharing sessions for junior engineers.

Requirements:

Technical Skills

  • Hands-on experience with:

  • Firewalls & Security: Palo Alto, Cato, Trend Micro.

  • Wireless & APs: Unifi, Cisco, Aruba, Huawei.
  • Switching & Routing: Cisco, Aruba, Arista, Unifi, Uniquiti.
  • SD-WAN: Huawei, Palo Alto, Cato.
  • IPS/IDS Security: Tipping Point, TM Apex.
  • Strong understanding of TCP/IP, VLANs, VPNs, BGP, OSPF, and MPLS.
  • Experience working with ITSM tools (Jira Service Management) is a plus.
  • Familiarity with automation tools (Ansible, Python, or Bash) is a plus.

Soft Skills

  • Strong analytical and problem-solving skills.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Experience working in a 24/7 managed service environment.

Certifications (Preferred but Not Required)

  • CCNP / CCNA (Cisco)
  • PCNSE (Palo Alto)
  • HCIP / HCIA (Huawei)
  • Aruba Certified (ACSA, ACSP)
  • ITIL Foundation (IT Service Management)

  • Customer Care and Telemarketing Specialist

    2 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱150,000 - ₱250,000 per year

    Are you confident, persuasive, and passionate about helping customers? We're looking for a motivated Customer Care and Telemarketing Specialist to join our team In this role, you'll make outbound calls, promote products and services, book appointments, and provide top-notch support. You'll also handle inbound inquiries, troubleshoot issues, and identify...

  • Customer Success Support Representative

    2 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱250,000 - ₱450,000 per year

    Are you passionate about helping people and creating outstanding customer experiences? We're looking for a Customer Success Support Representative to be part of that mission. In this role, you'll be the friendly face (and voice) our customers rely on, guiding them through the platform, answering their questions, and ensuring they get the very best value....

  • Coordination Specialist

    2 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱250,000 - ₱500,000 per year

    Join our dynamic team at Zeald and play a vital role in ensuring seamless client relationships As a Coordination Specialist, you'll collaborate closely with Managers and Team Leaders to oversee client portfolios. From coordinating administrative tasks to monitoring deliverables and implementing workflows, your contributions will be essential to our success....

  • Commercial Sales Administrator

    4 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱300,000 - ₱450,000 per year

    Are you highly organised,  keeping things on track, and working with awesome people? We're looking for a Commercial Sales Administrator to join our vibrant team — and you might be exactly who we need In this role, you'll play a key part in supporting our commercial team — from processing daily orders to coordinating with internal departments, external...

  • Sales/Admin Clerk

    4 days ago

    Davao City, Davao, Philippines Dash10 Managed Services Full time ₱200,000 - ₱300,000 per year

    We're on the lookout for a highly organised and proactive Sales/Admin Clerk to keep our sales operations running smoothly In this role, you'll be the backbone of our sales team—handling administrative tasks, managing data entry, and ensuring everything stays on track. If you're confident, love staying organised, and can juggle multiple tasks with ease,...

  • Service Sales Engineer

    4 weeks ago

    Davao City, Davao, Philippines Concepcion Industrial Corporation Full time

    ResponsibilitiesPromote and sell maintenance contracts and after-sales services for elevator and escalator systems.Conduct client visits and assessments to tailor service packages based on equipment needs.Build and maintain strong relationships with property managers and facility owners.Coordinate with technical teams to ensure high service reliability and...

  • service engineer

    2 days ago

    Davao City, Davao, Philippines Ultramedics Pharmaceutical Inc. Full time ₱228,000 - ₱276,000 per year

    Variance Trading Corporation is one of the leading distributors of high-quality medical equipment and consumable nationwide.We are urgently in need of a BIOMEDICAL ENGINEER who shares the same goals and passion in providing high-quality healthcare products and services in developing health status and quality life.Minimum Requirements:Candidate must possess a...

  • Change Manager

    3 weeks ago

    Davao City, Davao, Philippines ViewQwest Full time

    ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.Be part of the team that brings...

  • Change Manager

    4 days ago

    Davao City, Davao, Philippines ViewQwest Full time $104,000 - $130,878 per year

    ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.Be part of the team that...

  • Change Manager

    4 days ago

    Davao City, Davao, Philippines ViewQwest Inc Full time ₱240,000 - ₱720,000 per year

    ViewQwest is one of the fastest-growing and dynamic brands in Singapore and Malaysia's telecommunications industry. We strive to always be better by delivering consistent and outstanding service to our customers. Not only do we believe in our products and services, but we are also passionate and proud of the work that we do.Be part of the team that...