Workforce Queue Analyst

About the job: WFM Real Time Analyst I (Rockwell/Ortigas) Work Arrangement: Onsite (Rockwell/Ortigas) TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize...

ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right...

ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the...

WORKFORCE SUPERVISOR(Onsite | Night Shift)We are seeking a skilled Workforce Supervisor to join our team.Position: Workforce SupervisorLocation: PasigShift: Night ShiftSalary: Up to PHP 45,000–50,000Qualifications:Tenured Senior WFM Analyst with 3–5 years of experience as a Workforce SupervisorBackground in handling telco accounts within the BPO...

Are you passionate about optimizing operations and making a measurable impact? We're looking for a WFM Senior Analyst to take the lead in ensuring our Customer Service teams are perfectly staffed and fully supported to meet service level goals across multiple sites. In this key role, you'll be responsible for future and real-time staffing planning, workflow...

Work Arrangement: Onsite (Rockwell Ortigas) Skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize real-time performance across multiple contact center sites to ensure service level...

Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

Transcom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include - serving as...

Job DescriptionWe are seeking a skilled Security Operations Center (SOC) Analyst to join our IT and Security team. The successful candidate will be responsible for monitoring SIEM tools, security logs, and alerts for potential threats and anomalies across networks, endpoints, and applications.The SOC Analyst will also be responsible for triaging,...

Job Title: WFM Analyst II/SchedulerAbout the Role:The WFM Analyst II/Scheduler is responsible for performing both real-time analysis and scheduling functions as determined by current business need.Responsible for ensuring service levels are met through real-time analysis duties.Monitors call volume demand in real-time and flexes workforce...