Workforce Analyst

7 hours ago

Pasig, National Capital Region, Philippines ECAM Full time $40,000 - $80,000 per year

ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.

ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place at the right time. The WFM Analyst monitors real-time staffing congruent to the plan and reports discrepancies noted.  Real time and historical data are analyzed to better scheduling in partnership with Operations.

Job Highlights:

  • Day 1 HMO for you and two (2) of your dependents.
  • Annual and Performance Based Salary Increase
  • Additional Leave Credits

Duties and Responsibilities:

  • Ensures that published schedule shells are based on the 6-week forecast and should maintain a margin of error of +/- 5%.
  • Maintains a schedule analysis portfolio in aid of scheduling improvement parallel to volume arrival.
  • Coordinates, plans, and implements workforce-impacting activities.
  • Monitors schedule adherence/compliance thru attendance monitoring.
  • Perform other duties as assigned by the WFM Supervisor.
  • Ability to provide support to operations.

Qualifications:

  • Bachelor's degree in quantitative domain and/or relevant experience with data analytics is an advantage.
  • 1-3 years of experience in workforce management scheduling, analysis and reporting.
  • Intermediate Excel skills are required.
  • Strong macro and programming skills are preferable.
  • Experience in creating dashboards and/or templates.
  • Proven ability to analyze results and recommend solutions.
  • Experience in communicating to all levels of the organization.
  • Flexibility in handling different tasks assigned by manager/supervisor.
  • Can work during weekends, holidays, and in shifting schedules including the night shift.
  • Well-organized, detail-oriented, ability to multi-task with great follow-up skills
  • Has a strong written and verbal communication skills
  • Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment
  • Strong problem-solving, decision-making skills
  • Stakeholder Management

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

For faster processing of your application, submit your profile to .

You can also check the link for other positions available at ECAM.

We will be on the lookout for your application

  • Workforce Management Analyst

    6 hours ago

    Pasig, National Capital Region, Philippines ECAM Full time $104,000 - $130,878 per year

    ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the...

  • Workforce Supervisor

    4 weeks ago

    Pasig, National Capital Region, Philippines Gap Solution Recurrent Firm Full time

    WORKFORCE SUPERVISOR(Onsite | Night Shift)We are seeking a skilled Workforce Supervisor to join our team.Position: Workforce SupervisorLocation: PasigShift: Night ShiftSalary: Up to PHP 45,000–50,000Qualifications:Tenured Senior WFM Analyst with 3–5 years of experience as a Workforce SupervisorBackground in handling telco accounts within the BPO...

  • Workforce Real Time Analyst

    6 hours ago

    Pasig, National Capital Region, Philippines InteLogix Full time ₱30,000 - ₱32,000 per year

    Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

  • Workforce RTA

    7 hours ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    About the job: WFM Real Time Analyst I (Rockwell/Ortigas) Work Arrangement: Onsite (Rockwell/Ortigas) TASQ is looking for a skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize...

  • Scheduling Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Position: Scheduling Analyst (Rockwell/Ortigas) | OnsiteWork Location: Onsite at Rockwell/OrtigasWork Schedule: On-site (flexible shifts)Start Date: ImmediateResponsibilities:Schedule Development and Maintenance:Create and regularly update optimal agent schedules across vendor and BPO facilities to meet forecasted workload requirements.Vendor and Client...

  • Order to Cash Analyst

    6 hours ago

    Pasig, National Capital Region, Philippines A.P. Moller - Maersk Full time $40,000 - $60,000 per year

    Company DescriptionA.P. Moller - Maersk is an integrated transport and logistics company dedicated to connecting the world and enabling global trade. With a workforce of approximately 110,000 employees, the company operates in 130 countries. Maersk is committed to facilitating growth and prosperity for its customers and society through efficient logistics...

  • Real Time Analyst

    7 hours ago

    Pasig, National Capital Region, Philippines Transcom Full time $50,000 - $100,000 per year

    Transcom is looking for talented individuals like you to join our awesome team Be the next Real Time Analyst for our Transcom Pasig site.Join our Transcom Family as a Real-Time AnalystAs a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include - serving as...

  • Sr. WFM Manager

    7 hours ago

    Pasig, National Capital Region, Philippines Carelon Global Solutions Full time ₱900,000 - ₱1,200,000 per year

    Manages Real Time Analysts and Scheduling and Forecasting Analysts.Primary duties may include but are not limited to:Monitors forecasting effectiveness and accuracy at all levelsPartners with stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitmentsConducts operational review meetings to review...

  • WFM Senior Analyst

    6 hours ago

    Pasig, National Capital Region, Philippines ClearSource Full time $40,000 - $80,000 per year

    Are you passionate about optimizing operations and making a measurable impact? We're looking for a WFM Senior Analyst to take the lead in ensuring our Customer Service teams are perfectly staffed and fully supported to meet service level goals across multiple sites. In this key role, you'll be responsible for future and real-time staffing planning, workflow...

  • IT Analyst

    7 hours ago

    Pasig, National Capital Region, Philippines TaskUs Full time $40,000 - $60,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...