Workforce Scheduling Analyst

6 days ago

Pasig, National Capital Region, Philippines ECAM Full time ₱900,000 - ₱1,200,000 per year

ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.

ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the right place at the right time. The WFM Analyst monitors real-time staffing congruent to the plan and reports discrepancies noted.  Real time and historical data are analyzed to better scheduling in partnership with Operations.

Job Highlights:

  • Day 1 HMO for you and two (2) of your dependents.
  • Annual and Performance Based Salary Increase
  • Additional Leave Credits

Duties and Responsibilities:

  • Ensures that published schedule shells are based on the 6-week forecast and should maintain a margin of error of +/- 5%.
  • Maintains a schedule analysis portfolio in aid of scheduling improvement parallel to volume arrival.
  • Coordinates, plans, and implements workforce-impacting activities.
  • Monitors schedule adherence/compliance thru attendance monitoring.
  • Perform other duties as assigned by the WFM Supervisor.
  • Ability to provide support to operations.

Qualifications:

  • Bachelor's degree in quantitative domain and/or relevant experience with data analytics is an advantage.
  • 1-3 years of experience in workforce management scheduling, analysis and reporting.
  • Intermediate Excel skills are required.
  • Strong macro and programming skills are preferable.
  • Experience in creating dashboards and/or templates.
  • Proven ability to analyze results and recommend solutions.
  • Experience in communicating to all levels of the organization.
  • Flexibility in handling different tasks assigned by manager/supervisor.
  • Can work during weekends, holidays, and in shifting schedules including the night shift.
  • Well-organized, detail-oriented, ability to multi-task with great follow-up skills
  • Has a strong written and verbal communication skills
  • Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment
  • Strong problem-solving, decision-making skills
  • Stakeholder Management

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.

For faster processing of your application, submit your profile to .

You can also check the link for other positions available at ECAM.

We will be on the lookout for your application

  • Workforce Management Analyst

    6 days ago

    Pasig, National Capital Region, Philippines ECAM Full time $104,000 - $130,878 per year

    ECAM is looking for talented individuals like you Be the next Workforce Management Analyst.ECAM's Workforce Analyst is responsible in ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance. The WFM Analyst ensures that organization has the right people with the right skill in the...

  • Workforce Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines Intelegencia Full time ₱840,000 per year

    As a Workforce Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management. This role requires strong...

  • Workforce Manager

    4 days ago

    Pasig, National Capital Region, Philippines Transcom Full time

    Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team...

  • Workforce Manager

    4 days ago

    Pasig, National Capital Region, Philippines Transcom Full time ₱1,200,000 - ₱2,400,000 per year

    Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager (Capacity Planning) for our Transcom Pasigsite.Join our Transcom Family as a Workforce Manager (Capacity Planning)The Workforce Manager specializes in workforce capacity planning, workload forecasting, staff planning, real-time management, scheduling...

  • Sr. Workforce Manager

    19 hours ago

    Pasig, National Capital Region, Philippines Support Services Group Full time ₱2,000,000 - ₱2,500,000 per year

    Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

  • Sr. Workforce Manager

    4 days ago

    Pasig, National Capital Region, Philippines SSG Full time ₱1,500,000 - ₱2,500,000 per year

    Job Overview:Are you a strategic leader with a passion for optimizing workforce performance in a high-volume BPO environment? We are seeking a Senior Workforce Manager to oversee the forecasting, scheduling, and real-time management of our contact center operations. As a key member of the management team, you will take ownership of optimizing resources...

  • Workforce Real Time Analyst

    1 week ago

    Pasig, National Capital Region, Philippines InteLogix Full time ₱720,000 - ₱960,000 per year

    Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

  • Workforce Management Analyst

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    Summary This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this...

  • Workforce Management Analyst

    1 week ago

    Pasig, National Capital Region, Philippines Alta Resources Full time ₱900,000 - ₱1,200,000 per year

    SummaryThis position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this...

  • Workforce Manager

    6 days ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time

    Job Summary:We are seeking a skilled and experienced Workforce Manager to join our team at Acquire BPO Pty Limited. In this role, you will be responsible for optimizing staffing levels, forecasting workload, and ensuring efficient resource allocation across our business process outsourcing operations. Job Responsibilities:• Develop and implement workforce...