Training Manager

Experience these exceptional benefits when you join Med-Metrix

• Full Time Permanent
• 8-Hour Shifts, Fixed Weekends Off
• Day 1 HMO with 2 of your dependents covered for FREE
• Group Life Insurance
• Medical Cash Allowance
• Rice Allowance
• Clothing Allowance
• Holiday Gift
• Bereavement Assistance
• Paid Time Off
• Training and Staff Development
• Employee Engagement Activities
• Opportunities for Internal Mobility

Job Purpose
The
Medical Coding Academy Training Manager
is responsible for designing, implementing, and managing comprehensive training programs for inpatient and outpatient medical coders. This role ensures coders are equipped with the necessary knowledge, skills, and competencies to meet organizational and client standards. The
Training Manager
oversees curriculum development, trainer performance, and learner outcomes, while aligning training strategies with business goals and compliance requirements

Key Responsibilities
Training Program Development

• Design and implement structured training programs for new hires, cross-training, and upskilling initiatives.
• Develop curriculum aligned with ICD-10-CM/PCS, CPT, HCPCS, DRG grouping, UHDDS standards, and payer-specific guidelines.
• Create training materials, job aids, and e-learning modules using adult learning principles and modern instructional design.

Academy Operations Management

• Oversee day-to-day operations of the Medical Coding Academy, including scheduling, resource allocation, and trainer assignments.
• Monitor training progress, attendance, and completion rates; ensure timely certification and readiness for production.
• Maintain training dashboards and provide regular reports on learner performance and program effectiveness.

Quality & Compliance

• Ensure all training content complies with official coding guidelines, regulatory standards, and client-specific requirements.
• Incorporate QA feedback and audit trends into training programs to address recurring errors and knowledge gaps.
• Stay updated on coding guideline changes and cascade updates promptly through refresher sessions.

Performance Monitoring

• Track learner performance through assessments, mock audits, and post-training evaluations.
• Define KPIs for training effectiveness (accuracy improvement, productivity ramp-up, error reduction).
• Implement continuous improvement strategies based on feedback and performance data.

Stakeholder Collaboration

• Partner with Operations and QA team to align training objectives with business needs and quality goals.
• Coordinate with leadership for workforce planning, glidepath timelines, and certification requirements.
• Participate in client calls to present training strategies and outcomes when required.

Required Qualifications

• Education: Bachelor's degree in health information management, Nursing, or related field.
• Certifications: Must have CCS/CIC certification. Preferably with CPC-I or AHIMA approved instructor certification/CPMA/Six Sigma – Green Belt or Black Belt

• Experience:

• 5 years of medical coding trainer experience (inpatient and outpatient) with strong ICD-10-CM/PCS expertise.

• Proven experience managing training teams and academy operations.
• At least twelve (12) months tenure in Med-Metrix and current role
• Annual performance review rating of 3.0 (Meets Expectations) and last three (3) consecutive months scorecard of at least 3.5 (Meets Expectation) with all KPIs passing
• No Level 3 and above sanction for one (1) year prior to application

Preferred Skills & Competencies

• Technical Expertise: ICD-10-CM/PCS, CPT, DRG grouping, POA indicators, UHDDS standards.
• Leadership: Team management, coaching, performance evaluation.
• Analytical Skills: KPI tracking, trend analysis, reporting.
• Communication: Strong facilitation and presentation skills; ability to simplify complex concepts.

Key Performance Indicators (KPIs)

• Training completion and certification rates.
• Ramp-up productivity and accuracy within glidepath timelines.
• Reduction in QA error trends post-training.
• Positive learner feedback and engagement scores.

Working Conditions

• Schedule: Standard business hours with flexibility for cross-geo collaboration.
• Work Mode: Hybrid
• Data Security: Strict adherence to HIPAA-equivalent privacy and organizational confidentiality policies.