Receptionist (Hotel Spa)
5 days ago
Location: Park In Radisson Hotel (at the back of SM Pampanga)
Key Responsibilities:1. Operations Management
- Supervise daily branch operations to ensure smooth, efficient, and professional service delivery.
- Ensure cleanliness, maintenance, and readiness of the branch.
- Monitor inventory, supplies, and procurement needs.
2. Sales & Marketing
- Promote branch services and implement marketing initiatives.
- Identify local marketing opportunities to increase foot traffic and client bookings.
- Monitor daily sales, set targets, and ensure the branch meets monthly goals.
3. Reporting & Administrative Tasks
- Prepare basic reports using Excel (e.g., sales, bookings, attendance).
- Track daily performance indicators and submit regular updates to head office.
- Assist in analyzing customer feedback and implementing service improvements.
4. Front Desk & Reception Duties
- Greet clients warmly and assist with inquiries or appointments when needed.
- Manage bookings and schedules through the system.
- Ensure customer concerns are addressed in a professional and timely manner.
5. Team Leadership
- Supervise and guide spa therapists, receptionists, and other branch staff.
- Schedule shifts and ensure proper staffing coverage.
- Conduct performance check-ins and support employee growth.
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