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Investor Services Manager

47 minutes ago

Manila, National Capital Region, Philippines HedgeServ Full time

At HedgeServ, we're redefining what's possible in fund administration. With more than $700 billion in assets under administration, we partner with the world's most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.

Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.

We're a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.

HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We've been recognized as an employer of choice, earning a top 100 workplaces designation.

Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We've earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.

  • Resolve investor transaction enquiries escalated by Supervisor or Administrator
  • Ensure all aged items on TA bank reconciliations are resolved timely
  • Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
  • Review Investor Transactions on HedgeInvestor (HedgeServ proprietary Investor Services System)
  • Review of Redemption Payment Schedules
  • Review and release wire transfer payments
  • Ensure investor reporting is provided accurately and timely as agreed with client
  • Ensure client reporting is provided accurately and timely and in line with agreed client expectations
  • Handling complex calls from investors
  • Identify areas for improvement in processes, personnel and structure for discussion with Director
  • Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
  • Review annual fund audit requirements ensuring all items are addressed timely and accurately
  • Ensure all investor audit requests are responded to accurately and timely
  • Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
  • Manage investor services recruitment, training and performance evaluations
  • Review documentation upon initialization of new clients
  • Investor Services Manager should be flexible and willing to adapt
  • Capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines
  • Perform other related adhoc tasks from time to time