IT Managed Services

Summary:Provide technical assistance to customers for Teleperformance's technology or telecommunications clients.Responsibilities:• Assist customers via phone, chat, or email• Troubleshoot device, app, or connectivity issues• Handle account and subscription concerns• Log all cases and follow up until closure• Maintain KPIs (AHT, QA,...

About the Job Location: Manila Corporate Title: Assistant Manager to Manager Work Arrangement: Onsite Our Retail Banking Group is looking for experienced professionals to join us in Manila for the role of Service Manager. In this role, you will be responsible for overseeing overall store operations, ensuring excellent customer service compliant with internal...

WHO WE AREApex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million...

About Us:Nextsphere Strategic Management Services is a leading HR and BPO solutions provider. We deliver high-quality recruitment, HR, payroll, and managed services across multiple industries globally. We are seeking a Customer Service Representative to join our dynamic team and uphold our commitment to exceptional client experiences.Key...

If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future.As a  Trading Services Analyst within the Margin Operations Services, you will manage international securities and escrow in support of clients' derivatives exposures, ensuring compliance with ISDA Agreements. You will liaise...

In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations...

Responsibilities:Quality Assurance, After-Sales, and Training• Lead negotiations of after-sales service agreements in the market to ensure service quality, cost-effectiveness, and customer satisfaction.• Oversee warranty parts handling, audits, and technical/service training programs to strengthen distributor capabilities and improve service...

What You'll Be Doing• Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner• Troubleshoot and resolve customer issues in a timely and effective manner• Maintain accurate records of customer interactions and follow-up actions• Provide feedback and recommendations to management to improve...

DescriptionPosition Title: Advanced Associate, Professional Services (Customer Service Advisor)Business Area Overview:The eProcessing team is part of the Assessment & Qualifications division, and is responsible for ensuring accurate and timely registrations, entries, results and certification for our customers. The team also provides expert advice on complex...

Customer Service Specialist,Operations Customer Service & SupportAre you passionate about delivering exceptional technical support and customer service in a dynamic contact center environment? Do you thrive on solving complex problems, communicating with diverse stakeholders, and making a real impact for customers? If so, this role could be your next great...