Customer Engagement Intern

13 hours ago

Taguig, National Capital Region, Philippines Control Flow Labs Full time $70,000 - $120,000 per year

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience that reflects our brand values.

DUTIES AND RESPONSIBILITIES

· Assist in responding to customer inquiries through social media, email, chat, or in-store.

· Provide friendly, knowledgeable, and timely support.

· Collect feedback from customers to understand needs and improve service.

· Maintain accurate customer records and engagement logs.

· Support reporting on customer satisfaction and engagement metrics.

· Assist in day-to-day administrative tasks related to customer support.

QUALIFICATIONS

· Currently pursuing a degree in Marketing Communications, or in a similar field.

· Excellent written and verbal communication skills are essential for creating content and interacting with team members.

· Strong analytical skills to interpret data and identify trends.

· Familiarity with social media platforms

· Ability to multitask, prioritize, and work under pressure.

Job Type: OJT (On the job training)

Contract length: 6 months

Work Location: In person

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