Customer Engagement Intern

1 day ago

Taguig, National Capital Region, Philippines Stream Nation PH, Inc. Full time $104,000 - $130,878 per year

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience that reflects our brand values.

DUTIES AND RESPONSIBILITIES

·       Assist in responding to customer inquiries through social media, email, chat, or in-store.

·       Provide friendly, knowledgeable, and timely support.

·       Collect feedback from customers to understand needs and improve service.

·       Maintain accurate customer records and engagement logs.

·       Support reporting on customer satisfaction and engagement metrics.

·       Assist in day-to-day administrative tasks related to customer support.

QUALIFICATIONS

·       Currently pursuing a degree in Marketing Communications, or in a similar field.

·       Excellent written and verbal communication skills are essential for creating content and interacting with team members.

·       Strong analytical skills to interpret data and identify trends.

·       Familiarity with social media platforms

·       Ability to multitask, prioritize, and work under pressure.

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