IT Process and Performance Management Dept. Head

1 week ago

Makati City, National Capital Region, Philippines PJ Lhuillier Group of Companies Full time ₱2,000,000 - ₱2,500,000 per year

The position is primarily responsible for driving operational efficiency within the organization by optimizing IT processes to ensure compliance and alignment with business goals and industry standards. The position is also responsible for overseeing the performance measurement of IT services and drives initiatives to enhance service delivery and operational effectiveness.

Duties and Responsibilities

A. IT Process and Performance Management

  1. Leads the development and implementation of business process improvement strategies and initiatives.

  2. Establishes and maintains IT process frameworks and standards in alignment with organizational goals, security policies, and industry standards.

  3. Monitors and analyzes the performance measurement of IT services to identify trends, issues, areas for improvement.

  4. Maintains proper documentation and updates for all IT processes, policies, and guidelines.

B. Process Enhancement

  1. Identifies areas for optimization and drives initiatives to enhance service delivery and customer satisfaction.

  2. Implements continuous improvement strategies based on performance insights.

  3. Collaborates with cross-functional teams to gather insights, conduct process assessments, and identify opportunities for process improvement.

  4. Assesses and mitigates the risks associated with IT process changes.

C. Management Leadership

  1. Recommends plans, programs, budget, and performance targets of the department.

  2. Plans, directs, and coordinates all activities in the department to reach maximum level of employee productivity throughout the workforce.

  3. Provides upfront leadership in supervising all direct and indirect reports and planning for their career advancement and aspirations.

  4. Supervises and evaluates the performance of all direct reports.

  5. Approves/schedules all vacation leaves of all direct reports.

D. Others

  1. Participates actively during staff meetings, training programs, and other professional development work.

  2. Makes recommendations on matters pertinent to business operations and other related activities.

  3. Performs other related duties as assigned.

Qualifications

  • Education
    : Graduate of IT, engineering, or math courses
  • Experience(s)
    : At least five (5) years of work experience in IT performance management, IT process, and workflow management
  • Willing to work in Makati

  • Driver (for Sales and Service Dept.)

    7 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱104,000 - ₱130,878 per year

    We're Hiring: Driver (for Sales and Service Dept.)We're looking for a dependable Driver for Service Department to transport our service employees safely to job sites and ensure reliable support on the road. If you value safety, professionalism, and excellent service, we want you on our teamWhat You'll Do· Safely transport service employees to and from...

  • Head Of Performance Marketing Marketing Specialist

    7 days ago

    Quezon City, National Capital Region, Philippines Marivent Resorts and Hotels Inc. Full time ₱300,000 - ₱420,000 per year

    Marivent Resorts and Hotels Inc. is hiring a Full time Head Of Performance Marketing Marketing Specialist role in South Triangle, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Afternoon, MorningTuesday: Afternoon, MorningWednesday: Afternoon, MorningThursday: Afternoon, MorningFriday: Afternoon,...

  • Performance Development Manager

    5 days ago

    Makati City, National Capital Region, Philippines The Moment Group Full time $70,000 - $120,000 per year

    Key Responsibilities: Performance Management System Design & ImplementationDesign a structured, easy-to-use performance management system tailored to organizational needs (e.g., quarterly, bi-annual, or annual cycles).Develop clear documentation: guidelines, templates, rating scales, competency frameworks, and user manuals.Map out workflows for setting...

  • Credit Processing Unit Head

    7 days ago

    Makati City, National Capital Region, Philippines China Banking Corporation (CBC) Full time ₱1,500,000 - ₱2,500,000 per year

    The Credit Processing Unit Head is responsible for the operations of the Verification team in Credit Processing Department. He/she is responsible for strategic planning and execution of plans agreed with Cards Business in support of the Business' Key Results Areas (KRAs). The Credit Processing Unit Head provides inputs and recommendations in improving the...

  • Company Driver/ Messenger

    4 hours ago

    Makati City, National Capital Region, Philippines Primover Consultancy Services, Inc. Full time ₱30,000 - ₱70,000 per year

    Qualifications:With experience as Driver and MessengerialJob Responsibilities:Follow daily trips schedulea. Hotline-Meeting Place- One Ayala and Drop off Place- One Ayalab. ILTS/STM personnel- Hotel to PCSO Main Office and vice versac.Tech Ops- PCSO Main Office to Drop off PlaceFollow the daily schedule provided by Dept Manager.Ensure the safety of all...

  • Performance Tester

    2 weeks ago

    Makati City, National Capital Region, Philippines DAPL IT Services Full time ₱1,440,000 - ₱1,800,000 per year

    8+ years in the IT industryExperience with performance testing tool Load Runner is a mustStrong load testing, development and specifically Jmeter skills and experience, able to manage multiple work streams, independent, able to communicate well in written form and produce electronic contentStrong technical knowledge of JMeterAt least 4 years of experience...

  • Accounting Manager

    7 days ago

    Makati City, National Capital Region, Philippines ADA Manufacturing Corporation (Head Office) Full time ₱800,000 - ₱1,200,000 per year

    ADA Manufacturing Corporation (Head Office) is hiring a Full time Accounting Manager role in Brgy San Antonio, NCR. Apply now to be part of our team.Job summary:Flexible hours availableMore than 4 years of relevant work experience required for this roleGeneral Accounting Manager is responsible for managing and overseeing the overall accounting activities...

  • Product Development Manager

    7 days ago

    Makati City, National Capital Region, Philippines ADA Manufacturing Corporation (Head Office) Full time ₱1,500,000 - ₱2,500,000 per year

    ADA Manufacturing Corporation (Head Office) is hiring a Full time Product Development Manager role in Brgy San Antonio, NCR. Apply now to be part of our team.Job summary:Flexible hours availableMore than 4 years of relevant work experience required for this roleThe Product Development Manager is responsible for the research and development of new products...

  • Marketing Head

    7 days ago

    Quezon City, National Capital Region, Philippines TL Sales and Management Services Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    We're Hiring: Marketing HeadLocation: Quezon CityWe are seeking a Marketing Head to lead our organization's end-to-end marketing operations. This role carries full leadership over the company's marketing pillars—Digital, Events, Creative, Production, PR, Brand, and Advertising—and is responsible for developing strategies that build brand equity, enhance...

  • Head of General Insurance

    7 days ago

    Makati City, National Capital Region, Philippines J Anthony Management Consultants, Inc. Full time ₱120,000 - ₱360,000 per year

    Client Company -Multinational Insurance CompanyPosition -Head of General InsuranceThe Head of General Insurance is a senior leadership role responsible for driving the company's general insurance strategy and business performance. This role leads the development and management of the general insurance portfolio, including motor, health, property, casualty,...