IT Specialist – Business Applications

The
IT Specialist
for Business Applications and Productivity Tools will be responsible for the day-to-day administration, optimization, and support of Atticus' core business applications and cloud based productivity tools. This includes Google Workspace, , HubSpot, Slack, Zoom, DocuSign, and other business-critical SaaS platforms.

The Specialist will ensure that these tools are properly configured, maintained, and supported, allowing teams to work efficiently and securely. The role focuses on hands-on application management, access control, troubleshooting, and user support, while contributing to system improvements and integrations.

Key Responsibilities

1. Application Management & Administration

• Configure and customize tools (e.g., Google Workspace, , HubSpot) to meet business needs.

• Monitor system performance and troubleshoot issues, escalating to vendors when necessary.

• Perform regular updates and ensure systems remain aligned with business processes.

2. Access, Identity & License Management

• Create and manage user accounts, roles, and permissions.

• Support onboarding/offboarding processes and ensure access is updated promptly.

• Track license usage and report on inactive/unused accounts.

3. Application Integration

• Assist in maintaining system integrations between platforms (Google Workspace, HubSpot, , Slack, etc.).

• Support workflow automations using tools like Zapier, Make, or Power Automate.

4. Application Inventory & Lifecycle Support

• Maintain accurate application inventory records, including licensing and ownership.

• Support evaluations for tool upgrades, replacements, or decommissioning.

5. Training & User Support

• Provide end-user support and resolve application-related issues.

• Develop basic training materials, FAQs, and guides to help staff use applications effectively.

6. Governance, Compliance & Best Practices

• Follow IT policies for data security, retention, and usage.

• Ensure tools are used in compliance with company standards and applicable regulations.

7. Reporting & Optimization

• Monitor application usage and prepare simple reports on adoption, performance, and opportunities for cost optimization.

• Provide recommendations for improving user experience and tool effectiveness.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field (or equivalent experience).

• 2+ years of experience in administering and supporting SaaS business applications.

• Hands-on experience in cloud-based productivity tools such as Google Workspace, , HubSpot, Slack, Zoom, and DocuSign.

• Exposure to workflow automation tools and basic integration platforms is an advantage.

• Proficient in SaaS administration and troubleshooting.

• Familiarity with APIs, SSO, and identity management platforms (Okta, Google Identity, Azure AD) is a plus.

• Knowledge of SaaS governance, license management, and compliance standards preferred.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration abilities.

• Process-oriented, detail-driven, and organized.

• Able to create clear documentation and train users.

Certifications
(Optional, Advantageous)

• Google Workspace Admin Certification

• HubSpot Academy Certifications

• ITIL Foundation or equivalent IT service management credential

Working Conditions

• Hybrid work setup.

• On-call availability for urgent issues or maintenance.

• May be required to work beyond regular hours during critical system upgrades or incidents.