Senior Credit Controller

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to at least 2x a week in the office)

Work schedule: 3PM to 11PM Manila time, but should be flexible to 9PM to 5AM Manila time

Pay range: Php 27,000 to Php 35,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Senior Credit Controller to manage Regular accounts in line with Group Credit Policy and support the Assistant Credit Manager in overseeing the offshore team. You'll align legacy team processes, drive integration across global locations, and support transformation efforts to streamline finance operations. The role ensures compliance with audit, credit insurance, GDPR, and legal standards while maintaining strong relationships with internal and external stakeholders.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Senior Credit Controller?

As a Senior Credit Controller, you will play a crucial role in driving the company's financial success by managing credit and collections performance against key metrics. It ensures responsible customer sales and maximises cash flow.

Your responsibilities will include:

• Manage Regular accounts (typically under £300k), assessing credit risk, applying limits, and improving payment performance and account aging.
• Handle disputes from start to finish, working closely with Sales and Operations to maintain productive client relationships.
• Support team growth through ongoing training and spot opportunities to improve credit control processes.
• Track Accounts Receivable, meet key targets, and provide clear reporting on aged debt, collections, and risk.
• Review billing and contract terms; approve credit up to £25k and refer larger cases appropriately.
• Create tailored account plans to meet client needs and encourage long-term engagement.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Solid global credit control experience, managing high-volume accounts with cultural awareness and confidence across regions.
• Studying or qualified in accountancy (desirable), with strong SAP and Microsoft Office skills—particularly Excel (VLOOKUPs, pivot tables), reconciliations, and reporting.
• Builds genuine relationships across all levels and backgrounds; communicates clearly and effectively with diverse audiences.
• Analytical and data-driven; identifies trends, solves problems, and collaborates with cross-functional teams to improve processes.
• Calm, adaptable, and resilient under pressure; balances purpose with innovation and acts as a dependable role model.
• Manages time and priorities well; makes confident, informed decisions in fast-paced environments.

If you're passionate about balancing financial risk with customer relationships through credit control and have the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.