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Bill Parsing Specialist

2 weeks ago

Philippines Chubb Full time
Description

Key Responsibilities:


• Process vendor invoices for law firms and non-legal vendors not submitted electronically


• Create and update intake forms for all countries served


• Receive intake forms from claim handlers to set up matters in T360


• Review intake forms and emails for processing information (reimbursement details, special handling requirements, etc.)


• Assign vendors in T360 to the appropriate claim using intake information


• Add and update rate agreements in T360 as provided


• Request electronic conversion from TPA partners to generate LEDES files

for submission/QA


• QA invoices that fail submission and correct as needed before submitting into T360


• Update firm information (address, etc.) as changes are received


• Add new parsing firms and timekeepers into T360 using CIS forms


• Request ITP rules to be relaxed as needed


• Review rejected invoices and respond as needed


• Maintain a list of exception information as received by leadership


• Manage the parsing inbox and respond to internal emails


• Work closely with the Parsing Manager as needed

Qualifications

Qualifications:


• Tertiary qualification or minimum 3–4 years of similar work experience


• Claims insurance background required


• Billing experience required; experience with legal billing or legal insurance is a plus


• Experience in data management and management of billing platforms (e.g., T360) and/or law firm administration


• Excellent analytical skills and strong attention to detail


• Demonstrated strong communication skills (written and verbal) and

interpersonal skills for dealing with all levels of personnel, claimants, and brokers


• Ability to organize work effectively and methodically, both independently and as part of a team


• Ability to adjust to change driven by business needs


• Ability to maintain a high level of quality in all claims administration activities, minimizing settlement times and complaints


• Ability to develop and implement appropriate claims management strategies and plans


• Strong investigation techniques and customer service behavior


• Sound knowledge of claims administration procedures and related systems


• Exceptional ability to multi-task and prioritize activities to ensure timely task responses


• Proven ability to work across department and functional lines to influence and direct others to achieve goals