Billing Support Specialist

10 hours ago

Philippines f3432ffb-5bf0-44d5-b859-d110ff2b2d59 Full time ₱48,000 - ₱96,000 per year

Mindful Care is seeking a Billing Support Specialist to support our revenue cycle team. This role is responsible for providing comprehensive billing support to patients, internal departments, and insurance carriers. You will be managing a high volume of inbound and outbound communications via phone and email, facilitating the collection of accounts receivable, and ensuring accurate insurance verification and authorization processes.

Our Billing Support Specialists:

Patient and Interdepartmental Communication:

  • Answer inbound and make outbound phone calls to patients regarding billing inquiries, outstanding balances, and payment arrangements.
  • Respond to patient emails concerning billing questions and provide clear, concise explanations.
  • Serve as a primary point of contact for interdepartmental communication related to billing issues, ensuring seamless coordination between clinical, administrative, and billing teams.
  • Address and resolve patient billing complaints and concerns with empathy and professionalism.

Accounts ReceivableCollections:

  • Actively pursue collection of outstanding accounts receivable and patient balances through phone calls, emails, and other appropriate communication methods.
  • Negotiate payment plans with patients in accordance with company policies.
  • Document all collection activities accurately and thoroughly in the billing system.
  • Identify and escalate complex collection issues to management as needed.

  • Insurance VerificationEligibility:

  • Verify patient insurance eligibility and benefits prior to services being rendered.

  • Obtain and document necessary authorizations for services, including but not limited to Genesight testingTMS services.
  • Communicate insurance requirements and patient financial responsibilities clearly to patients.
  • Troubleshoot and resolve insurance-related denials or discrepancies on the front end.

  • Billing Process Management:

  • Assist with the accurate and timely submission of claims to insurance companies.

  • Review patient accounts for billing accuracy and identify any discrepancies.
  • Provide support for all front-end billing processes, ensuring smooth workflow and accurate data entry.

General Support:

  • Maintain strict confidentiality of patient information.
  • Perform other billing-related duties as assigned to support the revenue cycle department.

Your Qualifications:

  • Excellent verbal and written communication skills with a professional and empathetic demeanor.
  • Strong negotiation and problem-solving abilities.
  • Proficient in medical billing software and electronic health record (EHR) systems.
  • Solid understanding of billing codes.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Exceptional organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and EHR.

Hours:

  • Applicants must be available to work during operating hours (4am-9pm EST); shifts will be assigned by the Billing Support Manager.

Compensation:

  • $4/hour
  • Contract position
  • Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

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