Corporate Global Supplier Oversight Services

Firm-wide Global Supplier Oversight Services (SOS) is a centralized group that manages the Third Party Oversight & Governance function across JPMC. This group provides consistent monitoring of all Third Party activity in order to ensure compliance to the Third Party Oversight (TPO) standard. Within Firm-wide SOS the Oversight Operations team is charged with onboarding and maintaining supplier engagements across all LOBs under one global lead, with standard operating procedures and performance metrics

As a Corporate Global Supplier Oversight Services - Third Party Oversight Operations professional within the Firm-wide Global Supplier Oversight Services (SOS) team, you will execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive Sponsors. You will sustain End to End Third Party Oversight Program duties with transparency at the engagement level, including production meetings, tool usage, achieving Key Performance Metrics, and reporting. You will demonstrate Subject Matter Expert knowledge and provide guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts, ensuring adherence to Business Objectives, Third Party Oversight Policy, and Regulatory Guidance.

Job responsibilities

• Execute and maintain the Third Party Oversight Process and Tools on behalf of Delivery Managers, Portfolio Managers, and Executive Sponsors
• Sustain End to End Third Party Oversight Program duties with transparency at engagement level including production meetings, tool usage, achieving Key Performance Metrics, and reporting
• Demonstrate Subject Matter Expert knowledge, and guidance to Line of Business Contacts, Sourcing Contacts, and Regulatory Compliance Contacts
• Ensure adherence to Business Objectives, Third Party Oversight Policy, and Regulatory Guidance
• Ensure workflow efficiency and timeliness for extensions, amendments, recertification, and onboarding actions
• Manage a pipeline of Third Party Supplier Engagements to ensure compliance with Third Party Oversight Program including appropriate follow-up and escalation
• Provide Engagement Status Reporting through system research, program tools, and various reports

Required qualifications, capabilities, and skills:

• Documented relevant work experience in Operations, Oversight & Control, Vendor Management, Portfolio/Project Management, or related roles with proven track record of accomplishment
• Undergraduate degree
• Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm
• Strong organizational management skills with ability to manage a daily pipeline of steady state engagements within required SLA
• Strong team player known for placing team success above personal success
• Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
• Strong business analysis skills to enable efficient, accurate and objective decision making
• Strong technological sense and an ability to navigate multiple applications simultaneously

Preferred qualifications, capabilities, and skills

• Strong knowledge and experience with the corporate Sourcing and standard TPO systems is preferred
• Outstanding communication skills as well as being an expert written and verbal communicator
• Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions
• Ability to work independently while managing Outlook calendar meetings in an efficient manner
• Advanced degrees or certifications