Payroll Team Lead
1 day ago
- Support the management of day-to-day Payroll activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls.
- Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume
- Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team's performance with internal/external stakeholders.
- Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
- Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
- Provide guidance and direction to the team according to established policies, procedures, and management guidelines
- Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed
- Manage team performance, provide coaching, and identify career development opportunities relevant to the team
- Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity in Onboarding/Pre-Hire Support functions
- Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency
- Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary
- Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.
- Monitor and respond to Employee Centre support requests as it pertains to Payroll Services.
- Identify process improvement opportunities and strategize project plans and activities supporting the project objectives.
- Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion.
- Oversee project status and support on highly complex process improvement projects.
Qualifications
Minimum Requirements:
- Bachelor's degree in Human Resources, Accounting, Finance, or equivalent relevant courses.
- At least 7 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team that supports ASIA region (PH, SG, MY, TH, ID)
- Advanced knowledge of processes and procedures related to HR and HR operations.
- Experience using HR, payroll or time recording systems such as Oracle, Workday, ADP GlobalView, SAP, PeopleSoft, Service Now or other similar platforms and tools
- Advanced proficiency in MS Office
- Experience creating reporting dashboards and excellent tracking capabilities
- Experience in handling projects relevant to HR services.
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