Payroll Team Lead

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The role is primarily responsible for supervising the payroll operational activities of Southeast Asia region. This includes supporting the manager in executing and delivering end-to-end payroll activities by ensuring quality and timeliness of output, adherence to required service level agreement, and compliance with internal and external regulations, policies, and procedures. The role will also be required to work closely with internal and external stakeholders to reach identified team goals.

Responsibilities and Duties

- Support the management of day-to-day Payroll activities by leading the team and developing internal workflow processes, operating procedures, team schedules, and controls.

- Manage team workload and capacity; recommend long or short-term adjustments to staffing model when/if necessary, to effectively support shifts in scope of work and/or volume

- Lead and/or participate in various governance meetings to discuss operational results, issues, strategies, and solutions to improve team's performance with internal/external stakeholders.

- Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency

- Analyze complex issues and develop and implement solutions and provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed

- Provide guidance and direction to the team according to established policies, procedures, and management guidelines

- Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed

- Manage team performance, provide coaching, and identify career development opportunities relevant to the team

- Identify and implement process improvements to streamline processes, improve customer experience, and increase productivity in Onboarding/Pre-Hire Support functions

- Develop and prepare reports and conduct analyses on resource utilization, performance against SLA targets, quality, and process efficiency

- Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating if/when necessary

• Plan staff workload on a daily basis and assisting them in the completion of assigned tasks and duties within reported deadlines.

• Monitor and respond to Employee Centre support requests as it pertains to Payroll Services.

• Identify process improvement opportunities and strategize project plans and activities supporting the project objectives.

• Lead, manage and execute transition-related activities such as FTE allocation, training delivery, DTP writing, hyper care monitoring, and lead/participate in transition governance meetings to ensure successful and timely transition completion.

• Oversee project status and support on highly complex process improvement projects.

Minimum Requirements:

- Bachelor's degree in Human Resources, Accounting, Finance, or equivalent relevant courses.

- At least 7 years of experience in an outsourcing, shared services, or similar model and has experience in managing Payroll team that supports ASIA region (PH, SG, MY, TH, ID)

- Advanced knowledge of processes and procedures related to HR and HR operations.

- Experience using HR, payroll or time recording systems such as Oracle, Workday, ADP GlobalView, SAP, PeopleSoft, Service Now or other similar platforms and tools

- Advanced proficiency in MS Office

- Experience creating reporting dashboards and excellent tracking capabilities

- Experience in handling projects relevant to HR services.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at  

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.