Processing Associate

7 days ago

Taguig, National Capital Region, Philippines WTW Full time ₱250,000 - ₱500,000 per year

Description
The Role

  • Managing personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group, including

  • Customer Service scores/ratings

  • Quality Metrics
  • Productivity

Skills Group 1 Processor

  • A Processor in Skills Group 1 should be proficient in the following activities and effectively and accurately undertake this work as requested by the Market Lead or MSM

  • Auto ID issuance

  • Basic midterm renewals
  • Cert Holder Clean-Up - for small to mid-sized accounts

  • Basic certificate renewal - for small to mid-sized accounts

  • Proficiency in these activities is supported by training in the following:

  • Completion of Basic Training including Willis Towers Watson 101 – An Introduction to P&C Courses (National Alliance) and passing the required test as outlined in training plan and performance expectations

  • System training including EPIC & Certificates on Demand (COD)
  • Cert Holder Clean Up training
  • Renewal training - AID & Certificates account complexity 1 and 1.5

Skills Group 2 Processor

  • A Processor in skills group 2 is fully competent in performing the below tasks, no supervision or support required as requested by the Market Lead or MSM for account ranging in account complexity 1-3:

  • Auto ID issuance

  • Midterms - regardless of size or complexity
  • Cert Holder Clean-Up - regardless of size or complexity
  • Certificate renewal - regardless of size or complexity
  • AID Renewal - regardless of size or complexity
  • New account/client set up - regardless of size or complexity
  • Research Issues, handle escalations and resolve complex account inquires

  • Provide support to answer questions and transfer knowledge to less experienced processors

  • Proficiency in these activities is supported by training in the following:

  • CISR courses on a journey to certification.

  • Regardless of Skill Group, a Processor will need to demonstrate the following abilities:

  • Working knowledge of COD with the ability to:

  • Set up accounts

  • Renew accounts

  • Issue Auto ID and certificates

  • Actively pursues identifies and seeks support for opportunities to improve the current processes, services and ways of working

  • Self-motivated and self-directed personality that doesn't require close supervision providing guidance on daily work
  • Ability to work effectively under stress and deadlines
  • Strong interpersonal & team collaboration skills
  • Effective communication skills in working with peers, leaders, clients, and others across the organization

Qualifications
The Requirements

  • 4-Year College degree in Business, Management, Finance or equivalent.
  • Minimum of 2 years work experience in Life or Non-Life Insurance.
  • Ability to multi-task and work under pressure.
  • Demonstrated proficiency in MS Office
  • Excellent communication skills
  • Strong analytical skills (details and accuracy oriented)
  • With reliable and stable wifi connection at home
  • With BPO backend | data entry experience preferred.

WTW is an Equal Opportunity Employer.

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