START ASAP

12 hours ago

Taguig, National Capital Region, Philippines Sutherland Full time ₱104,000 - ₱130,878 per year

Are you a strong communicator with a passion for solving problems and turning customer experiences around? We're looking for a Retention and Escalations Expert to join our dynamic team

Minimum Qualifications:

  • At least 2-3 years of experience in Escalations or Retention support
  • Strong verbal and written communication skills
  • Comfortable working onsite in Taguig

Key Responsibilities:

  • Provide timely, accurate, and empathetic support to consumers with Critical, Serious, or Sensitive concerns
  • Take full ownership of escalated cases from various channels (calls, chats, social media, offline reports)
  • Accurately identify key issues and risks to determine the best course of action
  • Ensure that consumers feel heard, respected, and supported throughout their interaction
  • Manage cases end-to-end with attention to detail and completeness
  • Refer valid claims to 3rd Party Insurers with complete and accurate documentation
  • Collaborate across teams to resolve issues swiftly and thoroughly

You'll Be Measured On:

  • Human-first scorecard
  • Consumer satisfaction
  • Attendance & productivity
  • Accuracy in data handling
  • Efficiency in managing calls, chats, and offline contacts

If you're a problem-solver, a great listener, and thrive in high-stakes support environments, we want to hear from you

Apply now and be part of a team that puts people first.

Visit our official Social Media Pages for more job openings and updates

  • Facebook:
  • Instagram: sutherlandlifeapac
  • Tiktok: sutherlandlifeph

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