START ASAP

2 days ago


Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

Are you a strong communicator with a passion for solving problems and turning customer experiences around? We're looking for a Retention and Escalations Expert to join our dynamic team

Minimum Qualifications:

  • At least 2-3 years of experience in Escalations or Retention support
  • Strong verbal and written communication skills
  • Comfortable working onsite in Taguig

Key Responsibilities:

  • Provide timely, accurate, and empathetic support to consumers with Critical, Serious, or Sensitive concerns
  • Take full ownership of escalated cases from various channels (calls, chats, social media, offline reports)
  • Accurately identify key issues and risks to determine the best course of action
  • Ensure that consumers feel heard, respected, and supported throughout their interaction
  • Manage cases end-to-end with attention to detail and completeness
  • Refer valid claims to 3rd Party Insurers with complete and accurate documentation
  • Collaborate across teams to resolve issues swiftly and thoroughly

You'll Be Measured On:

  • Human-first scorecard
  • Consumer satisfaction
  • Attendance & productivity
  • Accuracy in data handling
  • Efficiency in managing calls, chats, and offline contacts

If you're a problem-solver, a great listener, and thrive in high-stakes support environments, we want to hear from you

Apply now and be part of a team that puts people first.

Visit our official Social Media Pages for more job openings and updates

  • Facebook:
  • Instagram: sutherlandlifeapac
  • Tiktok: sutherlandlifeph


  • Taguig, National Capital Region, Philippines Tenet Healthcare Full time

    Join to apply for the Accountant - HYBRID (Start ASAP) role at Tenet HealthcareOverviewReporting to Accounting Team Lead, this position is responsible for the planning, coordinating, and administration of the general accounting and reporting activities, including financial statement preparation and analysis, budgeting, forecasting, balance sheet...


  • Taguig, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

    What we need:At least 1 year of proven customer support experience and good tenureExcellent interpersonal skillsProficiency with Microsoft OfficeStrong verbal and written communication ability including active listening, conflict resolution and customer empathyCandidate can perform assigned tasks and projects quickly, accurately and expertCan start...


  • Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱450,000 - ₱600,000 per year

    Job Responsibilities:Conduct initial screening and interviews of applicantsCoordinate interview schedules with hiring managersProvide timely updates to candidates throughout the hiring processMaintain accurate documentation of interviews and candidate feedbackAssist in sourcing candidates through job boards, social media, and referralsEnsure candidates meet...


  • Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱378,000 per year

    If you're tech-savvy, customer-focused, and ready to grow your IT career—this role is for youLocation: One World Square, Upper McKinley Hl, TaguigJob Title: IT Service DeskSet-up: OnsiteSchedule: Graveyard shift & shifting scheduleSalary: 31,500 basic +5,800 allowanceStart date: ASAPBenefits:-150k MBL for employee + 3 covered dependents at 150k MBL each...


  • Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱312,000 per year

    Nezda Technologies' Taguig-based BPO Partner is hiring for Customer Service Representative to start ASAP. Apply now and get hired via ONLINE ONE DAY HIRING PROCESS. NO FINAL INTERVIEW NO ASSESSMENTDesignation: Customer Service Representative - Healthcare RepresentativeLocation: Silver City, PasigWork Arrangement: ONSITEStart Date: September 1st WeekWhat...


  • Taguig, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱960,000 per year

    WE'RE HIRING | Php 80,000 + Service Charge FeePosition: Nightlife Club ManagerSalary: Php 80,000 + Service Charge FeeLocation: BGC, Taguig Set-up: OnsiteSchedule: NightshiftQualifications: - Has at least a minimum of 6 years of experience in the F&B industry- 6 years of experience as a Nightlife Club Manager- Handled the end-to-end Nightlife Club operations-...


  • Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱71,800 - ₱374,000 per year

    Urgent Hiring for IT Service Desk Sure start this October Apply nowLocation: One World Square, Upper McKinley Hl, TaguigJob Title: IT Service DeskSet-up: OnsiteSchedule: Graveyard shift & shifting scheduleSalary: 31,500 basic +5,800 allowanceStart date: ASAPBenefits:-150k MBL for employee + 3 covered dependents at 150k MBL each per illness per year. Employee...


  • Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱370,000 - ₱444,000 per year

    What we're looking for1-2 years of experience in a customer service/ technical support/IT Service desk in a BPO setup.At least 1st year college completerAmenable to work ONSITE.Can start ASAPWhat we offer At Nezda Technologies, Inc., we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary...


  • Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time $60,000 - $80,000 per year

    JOB QUALIFICATIONS:SHOULD HAVE work experience in FMCG.SHOULD HAVE strong data management, reporting, numeracy, and quality control experience.SHOULD HAVE an ADVANCED knowledge in Excel, Word, and Presentation.SHOULD HAVE an experience with Managing Large Database and Process ImprovementPEFFERABLY HAVE exposure with ENABLON or using Sustainability or ESG...


  • Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱240,000 - ₱360,000 per year

    Responsibilities:Handle inbound and/or outbound calls to assist customers with inquiries, requests, and concerns.Provide accurate product, service, or account information in a professional and courteous manner.Resolve customer issues efficiently while ensuring customer satisfaction.Document call details, actions taken, and resolutions in the system.Follow...