
START ASAP
2 days ago
Are you a strong communicator with a passion for solving problems and turning customer experiences around? We're looking for a Retention and Escalations Expert to join our dynamic team
Minimum Qualifications:
- At least 2-3 years of experience in Escalations or Retention support
- Strong verbal and written communication skills
- Comfortable working onsite in Taguig
Key Responsibilities:
- Provide timely, accurate, and empathetic support to consumers with Critical, Serious, or Sensitive concerns
- Take full ownership of escalated cases from various channels (calls, chats, social media, offline reports)
- Accurately identify key issues and risks to determine the best course of action
- Ensure that consumers feel heard, respected, and supported throughout their interaction
- Manage cases end-to-end with attention to detail and completeness
- Refer valid claims to 3rd Party Insurers with complete and accurate documentation
- Collaborate across teams to resolve issues swiftly and thoroughly
You'll Be Measured On:
- Human-first scorecard
- Consumer satisfaction
- Attendance & productivity
- Accuracy in data handling
- Efficiency in managing calls, chats, and offline contacts
If you're a problem-solver, a great listener, and thrive in high-stakes support environments, we want to hear from you
Apply now and be part of a team that puts people first.
Visit our official Social Media Pages for more job openings and updates
- Facebook:
- Instagram: sutherlandlifeapac
- Tiktok: sutherlandlifeph
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