Team Leader II

4 days ago

Taguig, National Capital Region, Philippines Stefanini North America and APAC Full time ₱900,000 - ₱1,200,000 per year

Details:
Job Description

  • Create a cohesive team environment through consistent management
  • Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
  • Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
  • Perform root cause analysis and identify opportunities to improve efficiencies
  • Ensure direct reports meet their goals and follow departmental processes
  • Responsible for day to day operations of Service Desk
  • Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

Job Requirements

Details:

  • 2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
  • Good interpersonal skills
  • Excellent attention to detail and organization skills
  • Effective time management and organizational skills
  • Excellent verbal and written communication skills
  • Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
  • Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes

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