quality assurance officer

We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...

We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...

JOB SUMMARYUnder the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement.JOB RESPONSIBILITIES1.    Attend management and client calls to report key information and...

Job Summary:Under the supervision of the Operations Supervisor, The Quality Assurance Auditor is responsible for ensuring the accuracy and integrity of client-facing documents by thoroughly reviewing Excel-based proposals and their source materials for errors or discrepancies that could lead to financial exposure. This role requires a strong understanding of...

Position Title: Quality Assurance AuditorLocation: Alabang, Muntinlupa CitySetup: OnsiteSchedule: Rotating ShiftQualifications:• Bachelor's degree in any 4-year course• Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry• 2 to 3 years of hands-on QA experience is preferred• Advanced proficiency in...

Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.Position: Quality Assurance AssociateIndustry: BPO CompanySalary: Php25,000 – Php40,000Location: Alabang, MuntinlupaSchedule: Shifting ScheduleWork Set up: Work on siteBenefits: Government...

Job Purpose:Quality Assurance: Conduct quality assessments of customer support interactions, including emails, live chat, and phone calls, ensuring compliance with company policies and industry standards.Data Analysis: Analyze performance data to identify trends and areas of improvement in customer support. Utilize this data to make recommendations for...

Job title: Quality Assurance Auditor (Medical Underwriters) | AlabangWork Set-up:Full Onsite| Shifting ScheduleKey Qualifications:Bachelor's degree 4-year collegeProven experience in Quality Assurance, preferably within the US Insurance or Health Care industry2 to 3 years of hands-on QA experience is preferredAdvanced proficiency in Microsoft Excel,...

Qualifications:Open to High School graduates, Senior High School graduates, or College graduates.Must possess strong oral and written communication skills.Ability to work independently and as part of a team.Willing to work onsite in AlabangJob Functions:Perform quality assurance tasks, including reporting, documentation, and process audits.Ensure compliance...

Job Functions and Qualifications:Open for High School Graduate, Senior High School Graduate or College Graduate.Quality assurance duties including reporting, documentation, and process auditing.Candidate must demonstrate strong oral and written communication skills.Ability to work independently and collaboratively within the QA team.Job Type: Full-timePay:...