Workplace Experience Enabler

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   ROLE AND RESPONSIBILITIESOVERALL ROLEWorkspace Experience Enabler will be part of the Workplace Team, to breed Customer-Centric Experience for the occupants of their assigned portfolio. This individual is the go-to person to provide outstanding Experience in the Workplace.The role acts as an embedded point of contact for the JPMC Global Real Estate ("GRE") team regarding Workplace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.DUTIES & RESPONSIBILITIESExperience Enabler• Conduct floor walk daily and report defects• Nudge and educate employee behaviour and share ideas to improve working environment• Liaise and collaborate with Workplace Delivery and Technical team for issues resolution• Ensure seamless consistent level of service is provided at every user touchpoint.• Communicate scheduled activities including Preventative Maintenance, Planned Cleaning to LOB's• Ensure that the meeting rooms/social spaces are in 'ready-to-use' condition and office equipment is in good working condition• Responsible to consolidate and respond to all feedback responses and Work Orders• Collect utilisation data for Social spaces• Acts as basic "counsel" regarding space needs/options as per Workplace Standards• Conduct building tours and engage with internal/external stakeholder highlighting workspace.Delight Program• Brainstorm event ideas to drive the understanding of GRE workplace goals• Support with monthly workspace events.• Ask the Monthly Poll question. Assess, evaluate, and summarise event for lessons learnt• Publish Quarterly Community Newsletter to connect closely with our employeesClient/Stakeholder Management (in support of the Workplace Lead)• Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved• Deliver an exceptional quality of service to the Client, and comply with all requirements of the Client to meet or exceed Key Performance Indicators• Actively recover feedback from the end user• Through the service level agreement (SLA), the team is guided with the proper metrics in closing occupants' issues and concernsCANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal Experience• With 1year and above experience, preferably in Hospitality / Events Management / Sales and Marketing• Able to adapt in a fast-paced working environment and versatile in meeting client's changing needs and requirements• Strong analytical, organization and administration skills• An added benefit would be a Bachelor's degree in hotel and restaurant management, facilities management, building, business or other related field; however, this is not a must.• Fluent in English and Proficiency with Microsoft Office• Must be customer focused and proactive in establishing customer relationships• Proven ability to function effectively as part of a team• Ability to effectively communicate and interact with all levels of peopleCritical Competencies for Success (with corresponding 'I am JLL behaviours')Client Focus & Relationship Management – 'I Value my Customers'• Demonstrates proactive & professional approach to customer service and stakeholder engagement• Has a natural hospitality-orientated communications acumen• Ability to interact with a wide range of client staff, including senior levels• Ability to manage conflict and balance between client and firm requirements• Has a customer service oriented attitudeProgram Management & Organizational Skills – 'I am Proactive'• Excellent planning & organizational skills to prioritize work and meet tight deadlines• Proven ability to manage multiple and complex operational matters dailyProblem Solving & Strategic Thinking – 'I am Innovative'• Capacity to deal with ambiguity and solve complex problems effectively• Analytical, proven ability to solve problems using a quantitative approach• Proven ability to employ holistic approaches and looks at long term solutionsOther Personal Characteristics• Natural communicator who enjoys engaging at all levels• Self-motivated and confident• Exhibits honesty & trustworthiness• Open to new ideas & willing to challenge status quo• Works well with diverse teams from various countries/cultures KEY STAKEHOLDERSClient RepresentativesClient Occupants / End-usersVendor StaffREPORTING TOWorkplace Experience EnablerLocation: On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.