Client Ops Associate I

2 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year
Description
Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Operations Associate I within our team, you will play a pivotal role in enhancing our client onboarding experience and providing comprehensive support across various products and platforms. You will address client inquiries, process transactions, and troubleshoot problems, identifying opportunities to refer services based on client needs. Your broad knowledge of client operations, strategic planning, anti-fraud awareness, and automation will be key in optimizing our service center operations. Your ability to influence and manage internal stakeholders will drive improvements and resolve short-term problems within established policies, making a meaningful impact within our department.
 
Job responsibilities
  • Support the end-to-end client onboarding process, ensuring a seamless experience across various products and platforms. 
  • Address client inquiries and troubleshoot problems, utilizing your developing skills in strategic planning and anti-fraud awareness. 
  • Process transactions accurately and efficiently, adhering to established policies and procedures. 
  • Identify opportunities to refer services based on client needs, contributing to the continuous improvement of our service center operations. 
  • Collaborate with internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in influence and internal stakeholder management. 
  Required qualifications, capabilities, and skills
  • Proficient in various desktop and internet-based applications.
  • Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients
  • 2+ years of experience or equivalent expertise in commercial and corporate client service and/or operations.
  • Demonstrated ability to apply strategic planning principles in a client operations context, with a focus on improving service center operations. 
  • Proficiency in using automation technologies to optimize service center operations and improve client experience.
  • Ability to build and maintain professional and productive relationships with peers, colleagues, and clients. 
  • Proven skills in managing internal stakeholders, with the ability to establish productive working relationships and drive mutually beneficial outcomes. 
  Preferred qualifications, capabilities, and skills
  • Developing ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights. 
  • Strong ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.
  • Experience in implementing anti-fraud strategies to detect and prevent fraudulent transactions, contributing to the financial and reputational security of the organization. 
  • Knowledge in payments processing.
 

  • Client Ops Associate I

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Operations Associate I within our team, you will play a...

  • Quality Associate I

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    Introducing the role of Quality Control Associate I – a pivotal position where your expertise will shape the future of our business operations. In this role, you will be at the forefront of maintaining a robust and disciplined control environment, ensuring that our processes are not only efficient but also sustainable. Your keen eye for detail and...

  • Quality Associate I

    6 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    Join us and efficiently manage EMS audit tasks, ensuring seamless stakeholder engagement, prompt resolution of disputes, and delivery of comprehensive reports to drive operational excellence.As a Quality Associate I within the Escalations Management Services (EMS) team, you will primarily handle audit tasks. You will be responsible for reviewing cases worked...

  • Client Service Associate I

    6 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you enjoy working with people at all levels of the organization, enjoy learning and are passionate about continuous improvement, you have found the right place with the Solution Center Operational Efficiency TeamAs a Client Service Associate within the Solution Center Operational Efficiency Team, you will learn how each of our Solution...

  • Associate Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Connext Global Solutions Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Associate Operations Manager who will be working with Connext's Operations Department...

  • Customer Experience Associate

    2 days ago

    Manila, National Capital Region, Philippines Conduent Full time ₱150,000 - ₱250,000 per year

    Location Pasay City, National Capital Region, Philippines Category Customer Service & Transaction Processing ReqId 17981 Job Type Full-time regularJoin our team as a Customer Experience Associate I in Healthcare Pharmacy, where you will play a vital role in delivering exceptional service to our clients. If you have strong analytical skills and a...

  • PS Ops Analyst

    2 days ago

    Manila, National Capital Region, Philippines RingCentral, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    PS Ops AnalystSay hello to possibilities.It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the...

  • PS Ops Analyst

    2 days ago

    Manila, National Capital Region, Philippines RingCentral Full time $60,000 - $80,000 per year

    PS Ops AnalystSay hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little information about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the...

  • Payment Lifecycle Associate I

    2 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱800,000 - ₱1,200,000 per year

    DescriptionAlternative Payments POD Operations team is part of Commercial and Investment Banking Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally....

  • Payment Lifecycle Associate I

    2 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time $80,000 - $120,000 per year

    Alternative Payments POD Operations team is part of Commercial and Investment Banking Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and...