Care Compliance Auditor

A Career That Cares for You, Too

In a role centered on care and compliance, balance matters most. Here, your dedication to upholding healthcare standards is matched by an environment that respects your time beyond work. Enjoy weekends off, meaningful hours of rest, and a supportive workplace that values both your purpose and your peace of mind.

Job Description

As a Care Compliance Auditor, you will monitor and review compliance across healthcare operations, ensuring adherence to care standards and regulations. You'll analyze data, assess documentation accuracy, and collaborate with management to develop action plans that ensure the highest quality of care and compliance.

Job Overview

Employment type: Full-time

Shift: Mid shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 years of relevant experience
• Prior care auditing experience
• Experience in data analysis and data entry
• Experience using comprehensive care management systems, including People Planner, AI tools, and DNA (reporting tool for extracting data from IQ-Timecard) - training provided
• Detail-oriented with strong organizational skills
• Excellent written English comprehension and communication skills (both verbal and written)
• Understanding of legislation and standards around care delivery to identify areas that do not meet standards
• Understanding of medication regulations (training provided)
• Proficiency in IT systems, including Microsoft Office and virtual communication platforms, with the ability to learn and adopt new technologies such as AI tools where appropriate
• Highly resilient and positive with excellent communication skills
• Excellent organization and prioritization skills, with the ability to work calmly and accurately under pressure
• Team player with strong interpersonal skills and the ability to build rapport quickly
• Excellent attention to detail with the ability to multi-task
• Logical and analytical thinker with the ability to work on own initiative and meet deadlines
• Experience with Power BI would be beneficial (not required but preferred)
• Knowledge or experience in care delivery or medical settings would be advantageous

Core Competencies

• Driving Results
• Customer Focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management
• Living Home Instead

Role-Specific Competencies

• Adapting to Change
• Planning & Organising
• Resilience
• Agile Learner

Your Daily Tasks

• Maintain an ongoing and focused review of compliance status in accordance with Franchise Standards and CQC regulations.
• Identify, document, and report any areas of non-compliance, ensuring management is informed promptly.
• Develop and track action plans to address non-compliance issues and achieve full compliance.
• Review daily care notes and flag any issues that require the Field Care Supervisors' attention.
• Monitor client feedback and observation notes in IQ-Timecard to identify trends or potential concerns.
• Check medication e-MARs for accuracy and completeness, ensuring all updates are properly recorded.
• Review and update care plans and medication records to reflect current client needs and procedures.
• Monitor and compile data from My Learning Cloud for reporting and compliance analysis.
• Conduct reporting and statistical analysis, compiling data into tables for comparison and performance tracking.
• Extract data from DNA systems and compile detailed compliance reports for management review.
• Support monthly CQC inspection readiness by ensuring indexed documentation is complete and organized.
• Conduct rolling compliance audits aligned with Franchise Standards to ensure continuous improvement.
• Provide weekly compliance reports to Field Care Supervisors, escalating critical findings when necessary.

About the Client

Caring for People Starts with Caring for Standards

Our client is a trusted healthcare provider in the United Kingdom, dedicated to delivering exceptional home care and support services. With a focus on quality, compassion, and compliance, they help families ensure their loved ones receive the highest standard of care. Their culture values empathy, excellence, and accountability - creating a meaningful impact every day.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra