Order Fulfillment Officer

3 days ago

Quezon City, National Capital Region, Philippines Itemhound Corporation Full time

Position Overview:

The Order Fulfillment Officer is responsible for ensuring the smooth and efficient distribution of race kits, merchandise, and other event-related items to participants. This role involves coordination with multiple departments to manage inventory, facilitate on-site and pre-event distributions, and address issues that may arise during fulfillment. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, dynamic environment.

Key Responsibilities:

1. Pre-Event Planning and Coordination:

  • Manage participant data and confirm orders for race kits, bibs, finisher shirts, medals, and merchandise.
  • Work closely with registration, marketing, and event operations teams to align fulfillment processes with event timelines.
  • Prepare and print fulfillment-related materials such as race bibs, vouchers, and pick-up lists.

2. Inventory Management:

  • Maintain accurate records of race kits and merchandise to ensure inventory levels meet participant demand.
  • Collaborate with the organizers to monitor stock and resolve any discrepancies.
  • Conduct regular inventory audits to track available and distributed items before and after the event.

3. Race Kit and Merchandise Distribution:

  • Organize and supervise on-site race kit distribution at designated pick-up venues and event locations.
  • Oversee the packaging of individual and bulk orders for participants, ensuring accuracy in contents (e.g., bib numbers, shirts).
  • Coordinate logistics for delivery services or courier partnerships.

4. Customer Support and Issue Resolution:

  • Communicate with participants regarding order status, race kit pick-up instructions, and delivery timelines.
  • Address and resolve any issues related to missing, incorrect, or damaged items.
  • Provide support during on-site pick-up days, handling inquiries, and troubleshooting issues.

5. On-Site Event Operations:

  • Collaborate with the event operations team to ensure smooth on-site distribution during race day or other key event days.
  • Manage the fulfillment area to prevent bottlenecks and ensure an organized and efficient flow.
  • Assist in distributing race day materials (e.g., timing chips, race-day essentials) to participants.

6. Data Management and Reporting:

  • Maintain accurate records of participant orders, distributions, and returned items.
  • Generate post-event fulfillment reports to assess accuracy, efficiency, and participant feedback.
  • Provide recommendations for improving fulfillment processes for future events.

Key Qualifications:

  • Experience in event fulfillment, logistics, or customer service (preferred).
  • Familiarity with inventory management systems and event registration platforms.
  • Strong organizational and problem-solving skills.
  • Ability to communicate effectively with participants, and internal teams.
  • Proficiency in MS Office (Excel, Word) and other relevant software tools.

Work Setup: Full Onsite

Job Types: Full-time, Permanent

Benefits:

  • Health Insurance
  • 13th-month Pay

  • Order Fulfillment Officer

    1 week ago

    Quezon City, National Capital Region, Philippines Itemhound Corporation Full time

    Position Overview:The Fulfillment Officer (Event Logistics and On-Site Distribution) for Marathons and Running Events is responsible for ensuring the smooth and efficient distribution of race kits, merchandise, and other event-related items to participants. This role involves coordination with multiple departments to manage inventory, facilitate on-site and...

  • Order Fulfillment Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Nexus Recruitment Group Full time

    Job Summary:We are looking for a reliable and detail-oriented Order Processing & Fulfillment Specialist to manage end-to-end order handlingfrom processing customer requests to coordinating delivery or issuance of physical and digital products. This role ensures accurate, timely, and smooth fulfillment aligned with service level agreements and customer...

  • Order Fulfillment Associate

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Enabled Full time

    JOB SUMMARY: The Fulfillment Associate will be responsible for managing the fulfillment process from order receipt to delivery. They will ensure accuracy, timeliness, and customer satisfaction across multiple sales channels. This role requires a detail-oriented individual with excellent organizational skills and a strong understanding of B2B and B2C order...

  • Order Fulfillment Officer

    3 days ago

    Makati City, National Capital Region, Philippines Prime@Technology Specialists, Inc. Full time

    JOB DESCRIPTIONS:Manage client order requirements and verify order details in coordination with Sales and Business Support, and Operations Team.Maintain high accuracy in encoding the client information and creating agreement based on documents submitted by Sales.Paper and Card Order Processing - Validate documents submitted and confirm orders encoded by...

  • Fulfillment Assistant

    1 week ago

    Quezon City, National Capital Region, Philippines Viva Communications, Inc. Full time

    Basic Job PurposeThe role of fulfillment assistant will play an integral role in taking responsibility for offloading stock deliveries, processing work orders, locating merchandise, and packaging orders for shipment. He/She must understand warehousing procedures well and have a good eye for detail.Qualifications:Candidate must possess a degree in Business...

  • Fulfillment Associate

    1 week ago

    Marikina City, National Capital Region, Philippines Dermorepubliq Corporation Full time

    Job Title:Fulfillment AssociateJob Family:OperationsDepartment:FulfillmentWork Set Up:OnsiteReports To:Fulfillment SupervisorJob SummaryThe Fulfillment Associate is responsible for executing daily order fulfillment tasks with accuracy and efficiency. This role involves picking, checking, assembling, and packaging orders while maintaining quality control and...

  • Order Management Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Fortem Cement Corporation Full time

    Job SummaryWe are looking for a detail-orientedOrder Management Coordinatorto support the Sales Team by ensuring accurate, timely, and complete processing of customer orders. This role serves as the key link between Sales, Logistics, Warehouse, and Finance, helping ensure smooth order fulfillment and high customer satisfaction. The ideal candidate has strong...

  • Order Management Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Fortem Cement Corp. Full time

    Job SummaryWe are looking for a detail-oriented Order Management Coordinator to support the Sales Team by ensuring accurate, timely, and complete processing of customer orders. This role serves as the key link between Sales, Logistics, Warehouse, and Finance, helping ensure smooth order fulfillment and high customer satisfaction. The ideal candidate has...

  • Customer Order Service Manager for Logistics

    1 week ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time

    About the Role:We are seeking an experienced and highly motivated Customer Order Service Manager for Logistics to lead our order processing and fulfillment function within the FMCG industry. This role will oversee a team responsible for ensuring accurate, timely, and efficient order execution and will collaborate cross-functionally to optimize service levels...

  • Order Management Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines Cooee Inc. Full time

    The Role: DAYSHIFT | Fulltime | Makati (Hybrid)About the RoleWe have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions.You will be joining a fast-growing online division, who will be responsible for assisting customers...