Team Leader

1 day ago


General Santos P, Philippines Virtual Staffing Solutions Full time ₱600,000 - ₱800,000 per year
Description

A highly motivated and experienced Team Leader with a proven track record in customer care operations, people management, and team development. Possesses strong leadership, communication, and analytical skills, with a passion for problem-solving and a commitment to achieving team targets. Ideally experienced in Medical Billing, RCM, or other healthcare campaigns within the BPO industry.

Key Responsibilities
  • Manage daily team activities, resource planning, and performance management.
  • Coach and mentor team members, addressing knowledge gaps and skill development.
  • Resolve customer escalations and ensure timely resolution.
  • Implement and oversee internal and external governance processes.
  • Collaborate with operations managers to secure necessary training and support.
Skills, Knowledge & Expertise
  • 2+ years of experience as a Team Leader in the BPO industry.
  • Experience handling Medical Billing, RCM, or healthcare campaigns preferred.
  • Proven ability to manage employee retention and attrition.
  • Strong communication, leadership, and analytical skills.
Job Benefits

Perks and Benefits when you join VSS:

  • HMO Day 1
  • Paid Vacation Leaves
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.


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