Website Project Manager

3 hours ago

Work from Home, Philippines August 99, Inc. Full time ₱80,000 - ₱120,000 per year

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

  • Assist our clients through the website production process until their website is launched.
  • Act as the bridge between our clients and the development team.
  • Ensure the project remains within scope.
  • Report the progress of projects to clients on a regular basis.
  • Try to keep the project timeline within the approved schedule.
  • Proactively make suggestions to clients on how to improve their online presence through industry best practices.

Responsibilities include:

  • Manage the website projects in production.
  • Must maintain excellent customer relationship.
  • Assist in tracking web project issues and drive their resolution.
  • Create project status reports and deliver status updates to clients and manager.
  • Determine what our clients' goals are and provide expert advice on how clients can achieve these goals.
  • Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
  • Provide support on internal and client projects.
  • Coordinate with our Los Angeles office by phone & email.
  • Anticipate errors in the projects prior to clients calling customer support or sales.
  • Successful launch of projects with little to no tweaks from Quality Assurance.
  • Be Proactive in reviewing the websites for possible issues and revisions.
  • Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
  • Is able to zero out non-contacts every end of the week.
  • Undergo and pass Advanced IDX training.

Minimum Qualifications

  • Experience in project management or handling multiple clients at a given time
  • Background in art and design is preferable but not a requirement.
  • Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.
  • Background in customer support with at least 1 year experience servicing customers in the U.S. / North America.
  • Background in handling internet-related products such as web hosting and web design.
  • Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines.
  • Highly adaptable and willing to learn in a fast-paced work environment.
  • Goal-driven and detail-oriented.
  • Positive attitude and willing to work with a team.
  • Salesforce knowledge is a strong plus.
  • Wordpress knowledge is a strong plus.
  • Willing to work at Night, from Monday to Friday; 12:00am to 9:00am.

Key Competencies:

  • Great Communicator
  • Team Player
  • Eager to Learn and grow
  • Well Organized
  • Patient
  • Flexible and Resourceful
  • Tenacious and Assertive
  • Good Attitude
  • Coachable

Job Type: Full-time

Benefits:

  • Health insurance
  • Work from home

Application Question(s):

  • What is your expected salary or salary range for the position you are applying for?

Experience:

  • Project Management: 1 year (Preferred)

Work Location: Remote

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