Booking Agent

Job Summary:

The Booking Officer will be responsible for handling client bookings, managing travel arrangements, and providing outstanding customer service. This role requires strong organizational skills, attention to detail, and a passion for travel. The ideal candidate will be proactive, customer-focused, and capable of working efficiently in a fast-paced environment.

Key Responsibilities:

• Process and manage travel bookings, including flights, accommodations, tours, and transportation.
• Communicate with clients to understand their travel needs and preferences, and provide personalized recommendations.
• Coordinate with suppliers, such as airlines, hotels, and tour operators, to secure reservations and negotiate rates.
• Handle booking modifications, cancellations, and refunds in a professional manner.
• Provide clients with accurate and timely information about travel itineraries, documentation, and policies.
• Maintain and update client records and booking information in the agency's database.
• Resolve any issues or complaints related to bookings promptly and effectively.
• Stay informed about travel industry trends, destinations, and regulations to offer informed advice to clients.

Qualifications:

• High school diploma or equivalent; a degree in Tourism, Hospitality, or a related field is a plus.
• Proven experience in a booking or customer service role, preferably in the travel and tourism industry.
• Strong knowledge of travel booking systems, reservation software, and online travel platforms.
• Excellent communication and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Attention to detail and accuracy in handling bookings and transactions.
• Ability to work under pressure and meet deadlines.
• A passion for travel and a good understanding of popular destinations.

Job Types: Full-time, Fresh graduate

Benefits:

• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person