Team Leader I

5 days ago

Manila, National Capital Region, Philippines RealPage Inc Full time ₱900,000 - ₱1,200,000 per year

Overview:

The HomeWiseDocs Team Leader position is responsible for leading a team of 6-7 agents based out of our Cebu and Manila locations. The selected candidate will go through an extensive training program consisting of practical application of their respective team member duties for a minimum of 3-4 months to gain the knowledge necessary to assist with answering product-related questions. After successful completion of the practical application training program, the Team Leader will assume the daily responsibilities of leading their team including but not limited to one-on-one meetings, ad hoc coaching, scheduling and timecard duties, and ensuring team engagement and company culture is best in class.

Responsibilities:

  • Responsible for reviewing source data and processing documents for data entry purposes
  • Key data from source documents into the system
  • Responsible for the analyses and interpretation of data, with a focus on the accuracy of information
  • Enter data and complete Lender Questionnaire forms by transferring and interpreting information accurately.
  • Ensure questionnaires are completed within the company published time frames
  • Conducts 1:1's with all team members on a monthly basis
  • Responsible for their team meeting or surpassing all KPI target metrics on a daily, weekly, monthly and annual basis while ensuring schedule adherence, coordination of training, project distribution as well as leading projects or initiatives as assigned
  • Providing real-time feedback to all employees
  • Handling disciplinary actions

Qualifications:

  • Associate or Bachelor Degree Preferred
  • 3 years Customer Service experience leading teams of 5+ agents.
  • Ability to work accurately and with eye for detail.
  • Ability to multitask
  • Proficient in PC applications, including Microsoft Office, Adobe experience is a plus
  • Written customer service skills required
  • Ability to analyze, model and interpret data
  • Problem solving skills
  • A methodical and logical approach
  • The ability to plan work and meet deadlines
  • Must be able to meet productivity and attendance guidelines.
  • Occasional overtime may be requested

Top 3 Qualification

  • Minimum 3 years' experience in successfully leading teams of 5+ agents
  • Must be detailed oriented, have strong computer skills, and great focus on quality
  • Ability to multitask in a fast paced environment

COMPETENCIES

  • Passion for leading and developing employees
  • Attention to detail
  • Self-motivated and goal oriented
  • Experience in fast paced, production environment
  • Ability to learn and utilize new procedures and processes quickly
  • Organizational skills and ability to effectively prioritize group/individual tasks
  • Ability to multi-task and deal with a variety of unrelated issues at the same time
  • Able to communicate and work with senior management

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